Hub set up or not?

So, one problem with my account gets sorted after three months, and then the next day this. 

I was offered a new hub 5 to replace my old hub 3. I installed it yesterday and had a text message confirming that the new hub was set up.

Then today I get an email reminding me to set up my new hub or I lose service in 5 days!

Which is it? Is the hub set up or not?

See the screenshots below showing VM's latest round of incompetence.

Email 8:01 15/10/25

Text message: 8.22 14/10/25