ContributionsMost RecentMost LikesSolutionsRe: Virgin media making it impossible to downgrade my package The ability to be able to upgrade online easy but not downgrade is breaking the law... this needs to be reported to Ofcom! Re: Whatsapp WhatsApp isn't working again... first I attempted to get VM system to connect to me but failed, and then it told me to send WhatsApp to : " We were unable to contact you by WhatsApp. It looks like we're having an issue. To continue the conversation, please send us a WhatsApp on 07803 089 684 " ... Done that but no response .. as above! Good job your not an IT organisation or you would look really stupid!! ITVX - WATCH FROM START .. not available for Live TV Why the V6 version of ITVX doesn’t support watch from start? Samsung TV and Firestick ITVX does support - so guess on old version of the app… UPS for Superhub 5 For my mums BT fibre & hub then as she runs the telephone through the hub for the lifeline. BT sent her 2x free UPS battery and this means in event of a power failure then the wifi & telephone will not be impacted… As my home telephone line runs through my virgin hub then thought it good idea to get hold of a UPS … but wonder if there is a recommended UPS and one which would have hub connection. any suggestions?? How to get Wi-Fi Pods reset? Hi, I just upgraded Hub to V5 and thought I would give the Wi-Fi Pods another try .. as I had read that they perform much better compared to the V4 which never was reliable for me... I plugged in one of the Pods and used the Connect utility but this doesn't see the pods. I guess that the pods need resetting as they previously were configured for the V4. So I rang VM support and asked about getting 3 pods restarted... Well I got to the first one YAAJ1350**** and doesn't appear on VM's support system 😞 So I rang off... Any idea HOW I can get the pods reset? Is there a simple process? Ringing 150 doesn't seem to be the answer 😞 Or do I need 3 NEW pods and can send the olds one back... ?! Thanks Jeff