gorb
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Early Exclusive Contract Renewal
My contract isn't due for renewal until the end of Feb 2025 but I have received a few emais with a renewal offer. Having reviewed the offer I had a couple of questions e.g. there is no mention of the 2nd box or Netflix in the offer. I phoned support and they firstly said it was too early for an offer and it might be a scam. They have nothing on their systems regarding this offer. After noting that the email address looked genuine she advised that I should click through and accept the offer!! This is confusing as I have a couple of enquiries but don't know who to ask? Has anybody else had this problem?4.4KViews0likes3CommentsVirgin 360 Remote in the Post?
I received an email offering the upgrade to 360 and an upgrade button has appeared in Apps. Do I need to contact customer services to receive the new remotes or will they just arrive in the post? Will any of my existing boxes need to be replaced? Will I receive 2 remotes?Solved889Views0likes1CommentRe: Cancel O2 sim and Keep VM deal
Having 2 company's handling one contract is a disaster. According to the answer above if you had cancelled your O2 sim then if you had a VM volt package it would need to be renegotiated to a probably higher price. My volt package assumes an O2 sim at £25 (soon to be 29.32), should I change to ~ £10 per month hopefully it wont cause a negotiation either now or when my current contract expires.6.1KViews1like0CommentsRe: Cancel O2 sim and Keep VM deal
Thanks for the reply. Like most people when starting the contract I didn't think too much about the incredibly high cost of the sim and looked at the overall cost. Now that the Virgin cost is/will be increasing from £64 to £85.5 (inflation????) and the sim from £25 to £29.32 it has brought into focus the now high overall cost.5.9KViews0likes0CommentsRe: Cancel O2 sim and Keep VM deal
It appears the options are: Cancel VM and O2 penalty free - although there are reports that O2 are refusing to cancel penalty free Keep VM but can negotiate with O2 from the very costly new price of £29.32 unlimited to £10 for 8GB but need to agree a new 2 year contract I don't know if you can reduce VM package e.g. to a non volt and cancel O2 This has become very complicated with 2 firms contradicting each other. One company they are not6.2KViews0likes3Comments