Forum Discussion

gorb's avatar
gorb
Tuning in
7 months ago

Early Exclusive Contract Renewal

My contract isn't due for renewal until the end of Feb 2025 but I have received a few emais with a renewal offer. Having reviewed the offer I had a couple of questions e.g. there is no mention of the 2nd box or Netflix in the offer. I phoned support and they firstly said it was too early for an offer and it might be a scam. They have nothing on their systems regarding this offer. After noting that the email address looked genuine she advised that I should click through and accept the offer!! This is confusing as I have a couple of enquiries but don't know who to ask? Has anybody else had this problem?

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  • gorb's avatar
    gorb
    Tuning in
    6 months ago

    It would seem that messaging the community is similar to getting information from Virgin on the phone................nothing

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      6 months ago

      Hi gorb, thank you for your posts.

      Apologies for any confusion caused in relation to this matter 😔

      In order to discuss your package and the options currently available to you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      6 months ago

      Hi gorb,

      Thank you for speaking to us via private message.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel