delboy8
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Re: Loss of Email - F010762348
Received an email from Axel Wehrle on 28/6/23 saying he would update customers by the end of the week as to when historic email would be restored, still waiting for his email & my historic emails. From my last experience when there was a "technical problem" it took 6 weeks to resolve. Just hope I can hold my breath for that long.2KViews1like1CommentRe: TV360 lost all recordings
Hi jarramacken, As you I upgraded my V6 in January & had the same problems & kept on asking to downgrade or a new V6 box. VM said this wasn't an option as they now only install TV360 boxes. After this had happened for the 5th time in 5 weeks & the 1st time after I had applied the fix mentioned in an early post that was supposed to stop your recordings & planned recordings from being erased. I called VM & was past from person to person till I ended up speaking to some in sales, who told me if I upgraded my package of broadband, tv & phone that would require me to pay more I could have a V6 box with no problem. I asked to speak to retentions but he passed me through to faults who said the earliest a tech could call was Wednesday I told them this was unacceptable. They said retentions go home earlier on a Sunday, thanked them for their "help" and put the phone down. Made a formal complaint on the website, where they ask how you would like to resolved the issue. I asked for a senior manager to call me. Received a text instead saying "sorry we haven't been able to speak with you please call us". In between receiving the text I called up at 8.00am & the person I spoke to was a good person & he arranged for a tech to call & bring a V6 box so I was slightly mollified. I then called when I received the text & that person said they would make sure that the tech would have a V6 box. I then got the same text message the next 2 days. VM obviously have problems with their software & not just on the TV360 box. The person I spoke to on Monday morning called me back on Friday to check everything was ok, he had read the notes & asked why I had it sent by courier when he had arranged for a tech to call. When I told him the tech never turned up he said immediately that they owed me £25 as that what they charge if you aren't in. Asked if I was now satisfied I said no with having my recordings & time spent on the phone we agreed on a further sum all of which has been credited to my account. The person that arranged for my V6 to be sent out also called to make sure everything is ok. I suggest that you insist on having a V6 box or cancel your package as they aren't giving you the service you are paying for. Amazing how quickly they find a V6 box.2.5KViews1like0CommentsRe: TV360 lost all recordings
Hi jarramacken, Happened to me 5 times in 5 weeks after I upgraded my V6. There is supposed to be a fix but you need to record something so you can apply it. After you have recorded something you need to go to recording where there is a box that says manage space. Click on that select the 3rd option & turn to off. It didn't work for me but that the fix they will tell you. I agreed with your opinion of TV360 and all the faults you noted, after many calls & hours spent on the phone they finally agreed to replace my upgraded V6 with a V6. With the tech meant to come to replace not turning up for the appointment they sent me out a V6 which I received 2 days later. Set up myself in 1/2 hr & have been TV heaven for a week & half.2.6KViews1like0Comments