delboy8
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Re: Box keeps losing all recordings
Hi Roy247, You can only go to the Auto delete setting if you have a recording. If your recordings have been deleted the option isn't there. Once you manage to set the option to off, it doesn't matter as I know from bitter experience it will still delete the recordings. There is a glitch in the software when they a upgrade V6 box to a 360 over the internet.53Views0likes0CommentsRe: Box keeps losing all recordings
Hi Philbean, You need to select the option "Thinking of leaving us" then you will get to speak to a human being. I had the same problem when I upgraded my V6 to 360, it took 3 weeks of arguing with VM before I could get a replacement V6. As the recording have been deleted, they have no way of fixing the issue. When a tech calls they will says there no recording they can't do anything & if there is a recorded programme they will say what's the problem.65Views0likes0CommentsIMAP Not working in Outlook for VM
I had the same problem a couple of days ago. No Outlook on the laptop W11 but working on mobile. Spoke with VM chargeable tech department & after a couple of hours of them messing around & deleting some of my apps the response was just wait. I only found out when it stopped working that I was meant to be using a 4 word password generated by VM which still didn't work (I had been using my old password for years) apparently they started this a few years. I found a solution eventually by clearing my cache (browsing history) uninstall Outlook & reinstall & getting a fresh password from the VM site after a few tries I was back. A word of warning MS has a site to download Classic Outlook, it doesn't it downloads MS365+Office with a free trial. If you install it & then uninstall if you had office apps it removes them as well. I use a ntlworld email a/c. Hope this helps you people out there. Fingers crossed mine has been working for 3 days since i did this.45Views0likes0CommentsRe: Your TV box needs a free update
Hi Roxeth, My V6 box was upgraded to a 360 about 3 years ago & I had nothing but problems, after 3 weeks of arguing with VM I finally got a replacement V6 & I have no problems watching iplayer & had no advice that it's going to be removed. Japitts said ITV on demand is no longer available, but all they have done is change the name to ITVX84Views0likes2CommentsRe: Outlook not connecting to virginmedia.com email
Hi Blunderman, I had the same issue on 1 machine using w11 couple of days ago. I cleared my cache & uninstalled the Outlook app & reinstalled eventually it started taking the new VM generated password. It stopped for a day & has since starting working with no hiccups at the moment. A word of warning MS has a site offering Classic Outlook, but what you get instead is MS365+Office 5 day free trail. Don't install because when you uninstall if you already have the Office programs it removes them.283Views0likes0CommentsRe: V6 to 360
The 360 Is definitely a downgrade from the V6. I "upgraded" 3 years ago & had so many problems with it. It took 3 weeks of arguing with VM to get a new V6 box because they can't reverse the upgrade. They said the V6 was no longer available but on 1 of my many calls where I was passed from person to person, I had asked for retentions but I passed through to sales as it was a Sunday & they had already gone home, I was told if I payed extra I could have a V6. I was fuming when I spoke to retentions the next day & told them if they couldn't supply a V6 cancel the contract. It was agreed an engineer would come the next day to install a V6 even though I said I could install it myself. It was a afternoon appoint & at 8.00pm they had no idea where the engineers was. Luckily I spoke to someone who knew the value of customer service & he arranged for a new V6 to be sent by courier which I received a couple of days later & I installed happiness since. The person that arranged for a engineer, called a few days later & asked why I had a box sent rather than the engineer. I told him the engineer never turned up. Gave me £25.00 for the engineer not turning up, because that what they would charge if your not in. We then agreed an amount for all the inconvenience caused. I started getting messages on the home page of the tv to upgrade. I contacted VM & told them in no uncertain terms they should not upgrade me & they have put it on my file that there is to be no upgrade without asking me first. Hope this helps you.81Views1like0CommentsImap not working on W11 laptop
My Outlook stopped receiving & sending NTL emails on a W11 laptop, but works on my Android phone. I only found out yesterday that I was meant to be using a app generated 4 word password which I started using. it took about 10 hours for Outlook to recognise the new password this was after clearing the cache & uninstalling & reinstalling Outlook. I changed the password on my phone & Outlook works perfectly. I received 1 email on my laptop since I changed to the new type of password & now it has stopped working again, & sign-in constantly fail You can't download the classic Outlook anymore even though MS have a page to download it. You get instead MS365+Office which needs to be paid for. VM don't know how to fix the problem. Their extended tech dept which you have to pay for have no idea how to fix it. Their solution was just wait. Can anybody help?285Views1like9CommentsRe: Loss of Email - F010762348
Received an email from Axel Wehrle on 28/6/23 saying he would update customers by the end of the week as to when historic email would be restored, still waiting for his email & my historic emails. From my last experience when there was a "technical problem" it took 6 weeks to resolve. Just hope I can hold my breath for that long.2KViews1like1CommentRe: TV360 lost all recordings
Hi jarramacken, As you I upgraded my V6 in January & had the same problems & kept on asking to downgrade or a new V6 box. VM said this wasn't an option as they now only install TV360 boxes. After this had happened for the 5th time in 5 weeks & the 1st time after I had applied the fix mentioned in an early post that was supposed to stop your recordings & planned recordings from being erased. I called VM & was past from person to person till I ended up speaking to some in sales, who told me if I upgraded my package of broadband, tv & phone that would require me to pay more I could have a V6 box with no problem. I asked to speak to retentions but he passed me through to faults who said the earliest a tech could call was Wednesday I told them this was unacceptable. They said retentions go home earlier on a Sunday, thanked them for their "help" and put the phone down. Made a formal complaint on the website, where they ask how you would like to resolved the issue. I asked for a senior manager to call me. Received a text instead saying "sorry we haven't been able to speak with you please call us". In between receiving the text I called up at 8.00am & the person I spoke to was a good person & he arranged for a tech to call & bring a V6 box so I was slightly mollified. I then called when I received the text & that person said they would make sure that the tech would have a V6 box. I then got the same text message the next 2 days. VM obviously have problems with their software & not just on the TV360 box. The person I spoke to on Monday morning called me back on Friday to check everything was ok, he had read the notes & asked why I had it sent by courier when he had arranged for a tech to call. When I told him the tech never turned up he said immediately that they owed me £25 as that what they charge if you aren't in. Asked if I was now satisfied I said no with having my recordings & time spent on the phone we agreed on a further sum all of which has been credited to my account. The person that arranged for my V6 to be sent out also called to make sure everything is ok. I suggest that you insist on having a V6 box or cancel your package as they aren't giving you the service you are paying for. Amazing how quickly they find a V6 box.2.5KViews1like0Comments