Outlook email help
Trying to get help on behalf of my mum for email access. Historically she had a blueyonder email address. A while ago virgin stated she had to create an outlook email address. Had some teething problems but managed to keep logged in to my virgin media and email. They stated even if people emailed to blueyonder it would still be received at the outlook address. This seemed to happen. Not sure if it’s worth noting, but she’s always had trouble accessing outlook address through outlook and can only see emails through my virgin media. Recently it’s logged her out and she can’t get back in. She enters the username for my virgin media and it won’t accept the password, so clicks on forgot password, which then sends a verification code to her outlook email which she can’t access. We chatted through WhatsApp to someone who referred it to IT but have heard nothing. Hope my explanation makes sense if anyone can help? ThanksCannot Link Account to O2 Login
I am having difficulty linking my account under the new O2 login regime. I have nominated a non Virgin Media backup email address, and kept the password feature. I have clicked on the link to verify my email address and clicked on the 'Link Virgin Media Account' button. I get taken to a page that asks for "Last name on account", easy to fill in. "Account Number", easy to fill in. "Area reference number", impossible to fill in. When I try to select "34" at the foot of the list, the box jumps to "31", the number above. The account is therefore not recognised. Can someone tell me if this is deliberate please? Outlook has been unable to Authenticate two of my email passwords since last weekend, I've looked here for advice and am trying to get back into my account to see what can be done. Thank you.NTL world email with Outlook issue
Hi, I am trying to resolve an issue for my brother/sister-in-law. They have NTL world email address and both have accounts to log into virgin media and retrieve these via web browser absolutely fine (I set-up and tested for them) and they used to be able to access via Outlook. However, this has now stopped working and I have tested their outlook by adding my ntlworld email which worked fine. I have tried to set-up from both my home W11 PC and my MacMini all to no avail! Any ideas? Thanks, Steve.
Outlook Attachments ?
For some reason, a recent email sent to me with a pdf attachment arrived but the email was displaying 14 attachment boxes, 13 of which were just outlook boxes with a desciptor plus the legimate pdf attachment. Despite searching to disable ;whatever, nothing seems to help and I am stuck with this unsightly problem. Any ideas how I can prevent these unwanted outlook attachments showing up alongside the genuine attachment? To add, this is only a very recent occurence.Want to move Thunderbird email data to Outlook
Hi everyone, I'm hoping someone here can help. I've recently backed up many of my old Thunderbird emails, which are in MBOX format. Now, I want to move everything to Microsoft Outlook, but I just realized Outlook doesn't support MBOX files directly. Has anyone here successfully converted MBOX files to PST? I’m looking for a method that doesn’t mess up the folder structure or email formatting. Free tools seem hit or miss, and I don’t want to risk losing data. Any help or recommendations would be much appreciated! Thanks in advance.
Ntlworld.com email account removed by Virgin
Ok so to start off with I do work in IT but am completely confused by this whole thing. Last week my .ntlworld.com email stopped working (I do have a current contract with them for phone, broadband and TV and this is the primary email address associated with the account). Anyway after a couple of days and some very limited help from Virgin I had to setup a separate outlook account and use this. They talked me through how to access my emails via Virgin Media but I can't get them on my phone either using the mail app or the outlook app. My new outlook email account is supposed to be used to access my virgin media email but I just can't work out how I should set this up. I have tried and tried and have now wasted countless hours on this and really need my emails on my phone. Could someone please help me with what the settings should be pls?
Unable to access ntlworld emails this week
Hello, I've been unable to access my ntlworld inbox since yesterday afternoon. When I log into the Virgin Media Mail via the website I get a 'Forbidden' message. I mainly access my emails via Outlook on Windows 11 - do I need to do anything or is the VM server down? Thanks!Blueyonder Email Not Working and Unable to Download to Outlook
I have a blueyonder email account which I have had for over 30 years. I was unable to receive or send emails and hte following error message appeared : "There was a problem signing in to your account. Enter your password again. If you've changed your password recently, make sure you enter the new password" I login to my blueyonder emails primarily on my PC and when I'm out on my mobile (via Microsoft Outlook). I followed the instructions on the virgin website: (i) created a new password - tried several times - failed (ii) used a new email address to login into my account to access my emails on line - tried several times - failed Called customer services and after 3 days they contacted me and I was able to log on to my blueyonder email on line using a gmail address online. I am unable to download my blueyonder emails to my PC using Microsoft Outlook 2010 or to Office 365. My partner also has a blueyonder email address on the same home account and they are not facing any difficulties. I called customer services once again and was promised that someone would call the next day and 5 days later no response! I need to be able to continue to download the emails from blueyonder.co.uk to outlook and asked if the SMTP and POP3 had changed as I had been unable to download emails since the 9th May 2024. She said she did not know what I was talking about and did not know how to resolve my issue and would contact me. Is there anyone else having similar difficulties with their blueyonder emails? How did you resolve it? I forgot to mention, the reason why I need to use Microsoft Outlook as opposed to the online version of the blueyonder account is that I have learning difficulties/disability and I use outlook to help me organise my inbox , set rules, colour coding etc which the blueyonder online does not offer. It is very limiting to any one with learning difficulties and learning disabilities.