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Bookworm3's avatar
Bookworm3
On our wavelength
25 days ago
Solved

Reoccurring deleted folder

I deleted folder in my NTLWorld email in the Outlook 2024 desktop version without issue, but it still reappears in my Gmail app despite various googled solutions. Any ideas as the folder is not showing in VM webmail in browser. I'm guessing it's a sync issue between Outlook and Gmail, but I can't access that account via the Outlook on the Web.

 

  • An update to this. I went back to Outlook Classic and found the folder and it was "unsubscribed" yet still showed so I deleted it and now it is no longer showing on my Gmail app.

2 Replies

  • Bookworm3's avatar
    Bookworm3
    On our wavelength

    An update to this. I went back to Outlook Classic and found the folder and it was "unsubscribed" yet still showed so I deleted it and now it is no longer showing on my Gmail app.

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team

      Hello Bookworm3.

      Thanks for your post. Sorry to hear about the issue with your email account.

      We do have some help here on how to view email accounts using any 3rd-party clients.

      Gareth_L