Forum Discussion

EG1's avatar
EG1
Superfast
17 hours ago
Solved

Missing email folder

Hi,

I set up a new email folder and moved some travel-related emails in there.  I can see the folder and the emails when I access email via the email app on my iPhone. But if i go via a desktop and use Virgin Media mail, the folder doesn't exist. The files don't appear if I search for them there either. 

Is there some synch issue between Apple email app and Vmail or something else that has changed, or a setting to review maybe?

  • Graham_A's avatar
    Graham_A
    17 hours ago

    You need to select Email under settings and expand the email item to see the sub menu which should include IMAP selection.

    You need to be using a large screen desktop not the mobile view.  I'm not at home so can't post a screenshot.

4 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    17 hours ago

    Check the IMAP subscription settings under the cog icon in VM webmail to make sure the 'missing' folder is ticked/selected

  • EG1's avatar
    EG1
    Superfast
    17 hours ago

    Thanks, I'm not sure that quite works. 

    I have looked under cog in VMWEbmail and can see settings for the account, but nothing that specific about the folders. I can't see any folders listed in settings. 

    Also, I added the folder via the iPhone email app, but I can't see on Vmail on the web. I have just added another new folder, this time via VM Webmail on desktop. I can see it there, but that one isn't visible at all on my iPhone email app. Confused!

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      17 hours ago

      You need to select Email under settings and expand the email item to see the sub menu which should include IMAP selection.

      You need to be using a large screen desktop not the mobile view.  I'm not at home so can't post a screenshot.

  • EG1's avatar
    EG1
    Superfast
    16 hours ago

    Thanks Graham. I was using the desktop, but a second look and exploring more items gave me the Imap Subscription section. Quite right, that folder wasn't ticked. It is now and is visible. The second folder I had added via Webmail still didn't show on iPhone despite being ticked already, but a close and reopening the phone email seemed to correct that. 

    I've added lots of folders over time, but never seen that issue or the need to check the folder setting before. We live and learn. Thank you for your prompt help.