Forum Discussion

Dufmand's avatar
Dufmand
Joining in
13 hours ago

Outlook email help

Trying to get help on behalf of my mum for email access.

Historically she had a blueyonder email address. A while ago virgin stated she had to create an outlook email address. Had some teething problems but managed to keep logged in to my virgin media and email. They stated even if people emailed to blueyonder it would still be received at the outlook address. This seemed to happen.

Not sure if it’s worth noting, but she’s always had trouble accessing outlook address through outlook and can only see emails through my virgin media.

Recently it’s logged her out and she can’t get back in. She enters the username for my virgin media and it won’t accept the password, so clicks on forgot password, which then sends a verification code to her outlook email which she can’t access. 

We chatted through WhatsApp to someone who referred it to IT but have heard nothing.

Hope my explanation makes sense if anyone can help?

Thanks

Blueyonder
email
outlook
Password Reset

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    13 hours ago

    To acces via Webmail, you login to MyVM then Webmail.  This uses the outlook email address as the username.

    To access via the Outlook client, you use the BY email address and the four word app password, thats in the form of word-word-word-word

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    13 hours ago

    The outlook.com email address that your mum setup is independent to her blueyonder email address.  Email sent to her blueyonder address does not go through the outlook address.  The outlook address is simply used as the sign in username for the blueyonder account.

    To receive the verification email she needs to sign into the outlook account at outlook.live.com with her outlook password.  This will be different from the blueyonder password, unless she chose to use the same password.