dakeyj
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Renewed Virgin contract but Service Change Receipt completely wrong.
I renewed my Virgin Media contract a few days ago. As part of this process I received Virgin Media Information Sheet which I was happy with however I have now received a Service Change Receipt with less services and increased costs. I have tried calling customer services however the only option I have there is to cancel my contract. I therefore have 2 questions. How do I attempt to sort this out? If I can't then, as I am within 14 days of receiving the contract, can I cancel the whole contract and find another supplier?Broadband contract renewal has Disney+ included at additional cost
I am renewing my contract for Broadband and it appears that Virgin have bundled a subscription for Disney+ into my renewal contract. This is not something that I have selected as an add-on. It is also not something that I need as I qualify for a free Disney+ subscription through other means and I have no interest in paying for it. Please can someone advise me as to how I can get rid of this bundled add-on that I do not want? If I don't get a meaningful response in a few days then I will not renew and will seek a different provider.