markmywords
On our wavelength
Joined 7 years ago
User Profile
User Widgets
Contributions
Re: Proof that it’s me, not Virgin Media
When you read this, you and everyone else is going to brand me a know nothing, disgruntled user. Fair enough. Because as sure as eggs are eggs, I read your response, used the link you posted, and lo and behold, speeds back to normal. Except that I’ve been using that link regularly, and a host of other utilities across multiple platforms, since the last time I had problems, including right up until I posted yesterday. The cynic in me says there will be a next time that will require me to post, in order to get the speed I’m paying for. Anyway, thank you for responding.263Views0likes1CommentProof that it’s me, not Virgin Media
My mesh network wifi is working perfectly. Green lights across the board. Recently, I’ve been getting abysmal download and upload speeds - as measured via an ethernet connection to the VM Hub3, and not using wifi from a device. To be precise my M250 broadband has been delivering one tenth of the speed, that it used to - 30Mbps at best, compared to a more consistent 264Mbps. All I want is an engineer to visit, an uneqivocally prove that VM is delivering circa 264Mbps to the Hub3. No messing with remote testing, and no messing with my hardware/software setup. Just a check of the speed delivered to the Hub3. Not too much to ask for, is it? Or is it? All I want is an engineer to prove me right. Or wrong. I’ll settle for either. So how do I book a VM engineer visit?Solved379Views0likes3CommentsRe: I’m not getting the speed I’m paying for
Hi Adduxi, it’s been two weeks now and I’ve been monitoring things per your advice. I’m pleased to say that the speed delivered by VM has been pretty much stable at circa 270Mbps. My side of the router was always going to be variable given the number of devices on the network, but that too is acceptable. It is interesting to note that in the days leading up to Christmas there was an uptick in the presence of VM vans in the area. One of my neighbours was even treated to an hour’s worth of presence of an engineer. So there may, or may not, have been a problem in the area. Who’s to say. Bottom line - I’m happy for now. So once again, thanks for your assistance. Happy New Year.9.3KViews2likes1CommentRe: I’m not getting the speed I’m paying for
Really useful information. Forgive me if I don’t reply further for a few days, as I will need to gather further data based on what you have said. For reference, how do I get the power level and network log data? FYI, as expected speeds are as I would hope for, i.e. over 260Mbps. Later today remains to be seen. So, many thanks, and I will get back to you.9.9KViews1like3CommentsI’m not getting the speed I’m paying for
I’m currently running various speed check tests and I’m beginning to think that Virgin Media is throttling my broadband connection. There’s nothing wrong with the Hub3 - I’ve got it set up to run a mesh network. My tests are run on VM’s side of the connection - so it’s not me that is the problem. And yet regular as clockwork I get 250Mbps for part of the day. Then late afternoon it drops to less than 40Mbps, and who knows when it will get higher. So VM says for M250, I should be getting an average 264Mbps and unlimited downloads.I wish!! I have yet to figure out how to get an engineer to visit so they can prove me wrong. I refuse to let someone remotely mess with the hub and cut me off totally. So just how do I get a guaranteed visit from a VM engineer?Solved10KViews2likes7Comments