davidwogg
On our wavelength
Joined 16 years ago
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Re: blocking spam email
I have written to your complaints department with full details but basically all the letters recieved (3) are undated and not signed and state that they have tried to contact me without success to try and resolve the complaint. As I an virtually house bound I think this is untrue as I was in all the time. They also mention a 28 day time limit so how can one challenge this if the letters from Virgin Media are undated. I did record the date of receipt but then it is my word against the Virgin Media .instigator that my replies have been within the 28 days time frame21Views0likes1CommentComplaint responses undated and unesigned letters with untrue remaerks
I have now received several letters regarding a complaint which state "We've tried to contact you to discuss in more detail , but we were unable to reach you" which is strange as I am virtually housebound due to my disabilities. So is this an untruth? Also the letters are undated and unsigned. There is mention that " if we do not hear within 28 days we will go ahead and close you complaint . At this point we will trust that you’re satisfied with the proposed resolution" How can a customer prove that they respond within 28 days when the Virgin Media letters are undated other that to note the date of receipt which is then one persons word against Virgin's. Or is this a ploy ? Despite it being agreed with the Ombudsman that letters will be in large print the latest received yesterday is not and I have to use a magnifying glass to read it. This last letter is headed “Hello David Ogg “ and within the letter it says “Good afternoon Mr Ogg” as if I was reading it in real time.30Views1like2Commentsdisability policy
I have a disabled son who has dyslexia and dystonia( a neurological disese).he cannot use email or use a smartphone due to shaky hands. I am is DWP appointee and can deal with his financial dealings on his behalf. He is a Virgin Media customer but his recent bill I have now seen is £96.53. As he is on benefit he cannot afford this. I cannot drive to his address 15 miles away so my wife( his stepmother picked him up) and he gave authority on the telephone for me to speak to an adviser on his behalf. I was trying to get him on a tariff for low incomes. He lives on his own. I have telephoned now over 3 days to resolve this. The first adviser put me through to a higher level TIRE2( I think) and said he would telephone back at 4pm which he did not do, The second adviser said they would send a link to do it on line which did not happen. The 3 rd adviser said you can only do this on line and use live chat and you will speak to a real person when in fact I was linked to a virtual assistant and could not get to speak to a real person. Is this the way VirginMedia treat persons with disabilities?. On my 4th attempt I asked for the matter to be referred to the complaints Department and have heard nothing. Can you advise how I can now proceed to resolve thsi issue please96Views0likes4Comments