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davidwogg's avatar
davidwogg
Dialled in
1 month ago

Overcharged due to an error and discounts disappeared

Being partially sighted I have problems with the 360 facility and in fact I wish I had the old TIVO box back! I am 87 years old. I only just recently inadvertently added premier sports which I do not want. I do remember a red box appering when trolling the channels but could not read it. I was getting discounts that lasted up to October 2026 so  my package total was £41.91 but as per the email recently received it shows my bill as £74.92  including premier sports which I do not want. The discounts have also disappeared . I did speak to an adviser who said he would take off the premier sports but this is still not showing and my bill ( as per the email) shows an increase of £33.01 per month . Can my £41.91 be reinstated please  until October 2026 and Premier Sports be taken off. I cannot afford £74.92 per month

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  • Michael_M's avatar
    Michael_M
    Icon for Forum Team rankForum Team
    1 month ago

    Hello davidwogg,

    Thank you for sharing this with us, and we are really sorry to hear about the difficulties you’ve experienced. We absolutely want to make this right for you.

    We can see there are two main concerns which are removing Premier Sports from your package and reinstating your discounts so your bill returns to the agreed amount.

    As this involves account-specific details, we can’t resolve it fully here on the public for security reasons. Please send us a private message with your account number and contact details, and we’ll review your package, remove Premier Sports, and check your discounts to ensure your monthly cost is correct.

    We’ll make sure everything is sorted so you’re not paying more than expected.