Disappearing emails
Hi
I hope someone can help!
I use MailWasher to screen my emails. Some of my emails appear in MailWasher but not in Virgin webmail. Then they disappear from MailWasher. I have contacted MailWasher support and they say it is not their program beacuse anything deleted by MailWasher goes into the recycle bin (the lost emails do not). Nevertheless, I have re-installed MailWasher
Apparently, if the email is deleted by another program (Virgin?) then the email will disappear from MailWasher the next time it does a check for new emails
I have checked all folders in Virgin webmail - nothing!
Help!
BillD1 wrote:I will try re-installing Thunderbird
Personally I would trouble shoot whether it is something in Thunderbird causing this by taking Thunderbird out of the equation for while.
Try just using MailWasher and Webmail without opening Thunderbird and see if emails still disappear when Thunderbird is not in the mix.
- If emails stop disappearing you can be pretty sure that Thunderbird was causing it and then investigate that further.
- However, if the disappearances still occur then Thunderbird can be ruled as the cause and you need to look elsewhere.
However, going back to the start of this thread, you said "Some of my emails appear in MailWasher but not in Virgin webmail." and it might help if you consider whether you can identify any commonalities between this missing emails.
For example:
- do these disappearances happen regularly all the time or do they only happen on the odd occasion?
- are they all flagged as spam by Mailwasher or are they all flagged as genuine or is it a mixture of the two?
- are they all from a single sender or a small subset of senders?
- are these emails that you know about and recognise or are they emails from unexpected senders and subjects?
- do they have suspicious subject lines that, for example, suggest they refer to transactions you don't recognise or password reset verifications you did not initiate?
- or is there something else that might link all these missing emails?
I ask that because in my experience, these things rarely happen completely at random and if you can identify a common theme that might give you an idea as to why they are the ones that disappear.
Coenoby