Logging in to Email complaint resolution
Some time back in February 2025 I made a complaint ending up with the ombudsman one being that I had a misleading notification that my emial log in had changed and I had to use another email to do so. It took me many hours of my time to notify my official and private contacts. In my complaint I also mentioned that I need letters in large print font 18 in order to read letters from Virgin Media. The position was resolved via the Ombudsman service and it was made clear that my blueyonder emails address will remain despite having to log in using another email adddress - so my time had been wasted dut to lack of clairity in the first case. It still puzzles me why I have to use an alternative email address to log in ? The Virgin Media contact also agreed with the Ombudsmans service to send correspondence in large print. However I have now had 5 letters in small print which I could not read and sent 2 back stating this and what do I get but another undated and unsigned letter in small print. My wife has to read it to me. My contract amendments are sent in large print headed" Articles for the Blind" so why cannot correspondence. Some of the undated and unsigned letters mentioned that they have not heard from me within 28 days which is untrue as i have kept a record of the dates of my received and sent correspondence on the matter. Some alos mentioned that they had tried to contact me which I think is also untrue as because of my disability I am virtually housebound. I have made the comment that how can a customer respond to an undated letter to quote the date which is particularly relevant if there is a 28 day response qualification. I did wonder if this is a ploy ?
ps I did this letter using Word in font S 18 but it does not seem to save on here in large print
