MilesP
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Re: Account ending virginmedia.com inaccessible
Thanks for the reply. I managed to get the new VMO2ID set up and now my @virginmedia.com email address is up and running again. I do have other email addresses with gmail and outlook, but ntlworld.com has been my main address for years and until Virgin Media finally decides to stop supporting email I will stick with. I am a bit suspicious of the reason for needing a new VMO2ID. They said the password had expired, but I have 5 email addresses with VM - four @ntlworld.com and one @virginmedia.com. The passwords have never expired. If this happens again on one of the other ntlworld.com addresses, I suppose I will need yet another VMO2ID!112Views0likes0CommentsAccount ending virginmedia.com inaccessible
Today, my email address ending virginmedia.com stopped working. All my other ntlworld.com address work fine. I contacted Virgin Media support and after a long time working my way through the automated options and much frustration I finally got through to a real person. They looked into it and claimed the password on this email had expired. Believing them, I followed his instructions which involved logging in to the emails from another browser and then generating a completely new Virgin O2 ID for this email. Never needed this before as all my 5 VM emails are under the same account. This seemed to generate a new password with hyphenated words. I put this into my Outlook password for the account and still it would not login. Kept asking me for the password over and over again. The support person then claimed the account was all ok and I should pay for support to do remote access to my PC to fix the settings. I am not convinced he got to the root of the problem and I suspect if I had waited a day, it might have resolved itself. Wish I had never started. Now I've had to delete the email address in Outlook to get it working without the password prompts. VM O2 seem to have really made it complicated to log in to things with the merger and emails are becoming a real problem. Why on earth do I need a separate Virgin O2 ID for each email address? Anyone else had similar problems?Solved111Views0likes3CommentsHow long are emails kept
I would like to know how long Virgin Media keeps emails on the server. When I ask the question on any search engine, all I get is how long they are kept after leaving Virgin Media. I am not leaving, but want to access old emails. The reason I am posting is because I have moved to Windows 11 and all my emails are now IMAP, which does not save local copies. I used to have POP3 on my Windows 10 and was able to keep all old emails archived locally. This is not longer possible. There does not seem to be any way to access archived emails on the website either. p.s. When I used to post to the Virgin Media Community, there used to be options to post to a specific forum group. That appears to be gone, or I can't find it. There appear to be only Tech and Community natter? [mod - thread moved to correct section]Solved216Views0likes4CommentsRe: Instructions to upgrade from V6 to 360 Box are confusing
Thanks for the answers. Yes I ignored the Mini Box instructions and it all went OK. There was a minor glitch when it said it failed to upgrade the box to 360, please try again later. I rebooted and it then started with a different screen and said it was doing an update. Then it seemed to have converted to 360 OK. I am getting used to the 360 Box now and really like the voice control feature. Don't really miss too much from the old V6.497Views0likes0CommentsProblem with handshake between 360 box and LG TV
Just "upgraded" to 360 box from V6. Voice control is great, but some features are missing such as the ability to stop recording and delete and undelete programs. This seems to be the way of the future. However, the main issue is the One Power option, i.e. switch on/off both 360 Box and TV with one button. I had the same issue with V6 sometimes where if I switched on the TV before the V6, the handshake would be missed and the TV would not communicate with the box. On the new 360 Box, if One Power is enabled, both devices are switched on at the same time and sometimes (not always) the handshake is missed and there is no communication. So I have had to switch off One Power (a pity as it is one of the better features) and now I always switch on the 360, wait for the light to go green and then switch on the TV. Seems to work each time. I am wondering though, if this is because the LG TV is 10 years old now and whether anyone with a brand new TV ever gets this problem when One Power is switched on?Solved430Views0likes1CommentInstructions to upgrade from V6 to 360 Box are confusing
Just accepted the upgrade from V6 to 360 and awaiting the new remote to arrive and start the process. Looking at the instructions on the web site, there seem to be four options. The instructions for 1 are simple and I assume that is all I need to do. But at the end it says What's that about. I don't have a Mini Box and don't think I will be sent one as part of the upgrade. Don't even think I would want this as I only watch TV in one room. Can I just ignore those instructions at the end of section one?Solved880Views0likes3CommentsRe: Keep getting dodgy emails from something@something.fathom-labs.io
Finally got there and this has been a somewhat useful experience. I followed the instructions for editing all the secondary accounts and the default settings all seemed to work (although for some reason there was a warning about the passwords - may not have been quite long enough). Anyway, I can now see all messages from all my accounts in the VM Webmail sub-folders and the warning triangles have gone - phew. I can still received messages on Outlook and iPad. Also, now I can see the dodgy emails in my wife's sub-folder. I blocked the domain, but every few days they change the domain name slightly. Maybe I can figure a way to block anything with fathom-labs in ti. Progress though and thanks for your help.3.8KViews0likes0CommentsRe: Keep getting dodgy emails from something@something.fathom-labs.io
OK, Some light is beginning to dawn on this. I got another dodgy email just now purporting to be from John Lewis. It was not in the Webmail, so I tested sending an email to my Wife's account, which I received successfully in Outlook. However it was not on Webmail, so I guess at the moment I can't read any emails in my secondary accounts on Webmail. It must be to do with the warning message I mentioned above. Looks like I might have to research exactly what new settings I need, but I can foresee everything going horribly wrong and be unable to access them at all - at least I get them in Outlook and on the iPad ok now.3.8KViews0likes0CommentsRe: Keep getting dodgy emails from something@something.fathom-labs.io
Just had a look at my email settings on Virgin Media Website. I have my main account and 4 others. They all have a warning by them saying "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." If I try to change them, the only option is IMAP. I use Pop3. There does not seem to be any problem with these email addresses as I can still send and receive emails on them. This probably has nothing at all to do with the issue in this thread, and I am not changing my email settings as they all work now. Maybe Virgin Media no longer allows POP3 to be used for new customers. I suspect VW may be trying to get out of the email business altogether!3.8KViews0likes2Comments
