matthare2k
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Joined 9 years ago
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Re: How to contact retentions team
Hi @Steven_L Yes it's on the contract offer paperwork, but as I'm sure you can appreciate when you're trying to have a good read of that whilst being on during a phone call, it's is by no means easy to spot (it wasn't expected either). I compared absolutely everything I could whilst reading it over, within reason, given the Virgin Media staff kept asking me continually are you now ready to sign etc etc. I would prefer no Ads Yes, however given the fact there was no mention of this change to me, I would hope VM could as a gesture of goodwill switch this back on within my package for no additional cost. Does that seem fair and reasonable given the circumstances? ThanksRe: How to contact retentions team
I finally managed to get through after a week, to the retentions team. How naughty and sneaky is this though... No mention on the call that Virgin Media have changed the standard Netflix plan that's included. Just had this email ti my surprise... STANDARD WITH ADVERTS??? Can someone from Virgin Media apologise and advise why i wasn't informed of this during my call earlier today with retentions.??Re: How to contact retentions team
Hi I can't het through though, been stuck on hold all 3 times I've attempted it's rediculous and my landline phone battery runs out (even when on full charge before you say) ny time I get through. Then, another on hold endless frustration cycle of put through to retentions. Please do something to help me, this is utterly rediculous. All I'm wanting to do is have a discussion over my package at contract renewal point (i.e.now, you've already taken payment for £60 higher today) and then agree it going forward. It really is as simple as that. I'm in financial hardship anf cannot afford £60 higher payments, yet I'm unable to speak to anyone??? PLEASE HELP
