ContributionsMost RecentMost LikesSolutionsfirestick i want virgin tv go on my firestick come on fix it other company's like Vodaphone if there broadband goes down the router has a back up Quote "Vodafone offers a 4G broadband backup service, "Always Connected," that automatically switches to their mobile network if your fixed broadband goes down" why the hell does virgin not have this I am a venerable adult and this feature makes we think about moving to them for security Not to mention there speed is double virgin In Birmingham B24, for the fastest broadband speeds, Vodafone offers up to 2.2Gbps through their network, while Virgin Media offers up to 1.1Gbps across their cable network. I do like virgin but your pushing me away been with you over 20 years from blue yonder to now please catch up with all the other company's its 2025 your stuck in 2010 your speed and tech stopped but your prices going up and up throw loyal customers a bone and maybe get more loyal customers and fix customer service like throwing message in a bottle and waiting for a reply is it possible to have a backup connection via 4/5G other company's like Vodaphone if there broadband goes down the router has a back up Quote "Vodafone offers a 4G broadband backup service, "Always Connected," that automatically switches to their mobile network if your fixed broadband goes down" why the hell does virgin not have this I am a venerable adult and this feature makes we think about moving to them for security Not to mention there speed is double virgin In Birmingham B24, for the fastest broadband speeds, Vodafone offers up to 2.2Gbps through their network, while Virgin Media offers up to 1.1Gbps across their cable network. I do like virgin but your pushing me away been with you over 20 years from blue yonder to now please catch up with all the other company's its 2025 your stuck in 2010 your speed and tech stopped but your prices going up and up throw loyal customers a bone and maybe get more loyal customers and fix customer service like throwing message in a bottle and waiting for a reply Re: Sky Ents & Cinema Ultra HD first of all let me make a quote from my complaint " NO Sky Ents & Cinema Ultra HD (UHD movies repeat movies as every time i call 3 times they keep saying sports)". and now a quote form your reply "Sky Sports and Cinema seemingly being removed" I have made many calls about Sky Ents & Cinema Ultra HD repeat Sky Ents & Cinema Ultra HD repeat Sky Ents & Cinema Ultra HD repeat Sky Ents & Cinema Ultra HD. my Ultra High Definition MOVIES are no longer working in answer to your question last time asked for help via phone call was yesterday and for the second time in 3 calls lady disconnected and did not call me back as promised and I can only assume she did it on purpose as she and I made it clear she had my number to call me back if cut off AND DID NOT Sky Ents & Cinema Ultra HD This is getting stupid now my bill was going up in april from £86 a month to £97 a month so i called spoke was offered same package as i said i wanted it to stay same for £92 a month not great but £5 a month discount on new price I agreed but when contract came though Sky Ents & Cinema Ultra HD had been removed I watch UHD movies so made call was told would be sorted I went on holiday returned was not fixed still NO Sky Ents & Cinema Ultra HD (UHD movies repeat movies as every time i call 3 times they keep saying sports) I want Sky Ents & Cinema Ultra HD back as i would never say yes to remove it. i told the last 3 times i have made call being told it would be put back on however she just keeps saying why not call before i said i did and then went on holiday and could not call from Thailand. I asked for a manager call back but lady eventually just cut me off and yes she cut me off she had my number to call me back if disconnected and as she has not called me back she did it on purpose Re: WARNING: Volt - O2 charges for "free" account yes way more and now my UHD channels are not working Re: ORDER NOT DELIVERED one black pod turned up was supposed to replace all my white pods I had 3 white pods so need the other 2 black pods WARNING: Volt - O2 charges for "free" account I to had the same problem had to pay O2 and still doing so and have never had my payment to O2 credited directly on my virgin bill some one is fibbing as if you want you can my bill never one payment to O2 credited in life time of my account ORDER NOT DELIVERED MY ORDER HAS NOT ARRIVED Order Ref: 17103029 Order date: 02/04/24 Services Ordered Broadband Your self-install pack is scheduled to be delivered on: Tuesday2April between8am-6pm Where's my self install pack? new black WiFi Pods Hi i have wifi pods and have moved them around the house as I have issues not even getting my guaranteed 556mbp out of my 1g volt package. I have tried many issue fixes that virgin told me which included the pods they are helpful but issues with wifi still exist also they only take one ethernet slow cable not to mention when using my router I get wifi 6 but round the house wifi 5 which may also be casing my problem. I am given to understand the new Black pods may fix my issues including 2 ethernet cables 1g connection on each pod and wifi 6 the same as my router this should fix all my errors and problems around my house. How can i order replacement black pods to fix my problem or should i just give up go to anther broadband company like EE who are offering 1.6Gbps very tempting offer especially if going to refuse my request I pay for the best and expect the best