Forum Discussion

tprronnie's avatar
tprronnie
On our wavelength
2 years ago

ORDER NOT DELIVERED

MY ORDER HAS NOT ARRIVED 

Order Ref: 17103029

Order date: 02/04/24

Services Ordered

  • Broadband

Your self-install pack is scheduled to be delivered on:

Tuesday2April
between8am-6pm

Where's my self install pack?

 

3 Replies

Sort By
  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi tprronnie 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon

  • tprronnie's avatar
    tprronnie
    On our wavelength
    2 years ago

    one  black pod turned up was supposed to replace all my white pods I had 3 white pods so need the other 2 black pods 

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      2 years ago

      Thank you for that information. They would only be able to order 1 pod at a time. 

      I will private message you now to order another one. 

      ^Martin