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tprronnie's avatar
tprronnie
On our wavelength
2 months ago

is it possible to have a backup connection via 4/5G

other company's like Vodaphone if there broadband goes down the router has a back up 

Quote "Vodafone offers a 4G broadband backup service, "Always Connected," that automatically switches to their mobile network if your fixed broadband goes down"

why the hell does virgin not have this 

I am a venerable adult and this feature makes we think about moving to them for security 

Not to mention there speed is double virgin In Birmingham B24, for the fastest broadband speeds, Vodafone offers up to 2.2Gbps through their network, while Virgin Media offers up to 1.1Gbps across their cable network. 

I do like virgin but your pushing me away been with you over 20 years from blue yonder to now 

please catch up with all the other company's its 2025 your stuck in 2010 your speed and tech stopped but your prices going up and up 

throw loyal customers  a bone and maybe get more loyal customers and fix customer service like throwing message in a bottle and waiting for a reply  

2 Replies

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  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 months ago

    "catch up with all the other company"  you say? their hub is bad in router mode and you want more.

    3rd party kit can give you a backup its what I do 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi tprronnie, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    A back up connection on the broadband isn't something we currently offer I'm afraid. We always take on board the feedback we receive so we can collect the information and use it to learn more about the areas we can improve. We will certainly pass this information along to the relevant teams. 

    Many thanks,