Cameron121
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Re: Stream box suddenly started saying need more power
I don’t think VM supplies the PSUs at install now, unless the engineers have separate boxes of them on the van. I offered to get rid of the packaging for the engineer. It was just one cardboard box that both the hub, stream, remote and cables came in. No psu in the box. Perhaps they only supply them on request to cut down on e-waste cough cough cost.Re: NG21 outage every morning
Appreciate this may or may not help! But I am in the same postcode area (NG21) but on XGS-PON as supposed to HFC that the rest of the area is on. We haven’t had any issues with drop out and nor has the parents in law who are also in that area and on the HFC network. suspect it is an issue with your hub/cable from house to cab etc.Re: Stream box suddenly started saying need more power
Ours was plugged directly into the tv too. Problem for us was the tv when in standby would kill the power on the usb socket. So the stream box would load up from a hard reset and take an age. I don’t know if VM supply plugs for them. I used a fire tv stick plug that I had and it works fine now. also, you should get compensation for the three day outage…..assuming you registered the loss of service.Good Install - but no internal socket
Had VM XGS-PON installed today. The engineer had a nightmare getting the fibre through the internal micro-duct and didn’t finish up until about 20:30. So I didn’t want to press the chap, as he got us online and was staying behind late to do so. Internally, the fiber comes out the wall, into a double end connector, into the white fibrr lead to the router. It’s all coiled up on the floor. In the past, this has come out of a white VM box internally. Does this white box serve any purpose or can the black fibre cable that comes out the wall just be left coiled up on the floor? thanksOne Touch Switch - No information from old provider
Hello, Probably one for the Mods, I placed an order to rejoin VM again a couple of weeks ago. I opted to use the One Touch Switch process, but haven’t heard anything from the supplier I am leaving. Please could someone check what is happening with this? Did the request go through or is there a problem? Thanks, Cam
