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Cameron121's avatar
Cameron121
Dialled in
16 days ago

One Touch Switch - No information from old provider

Hello,

Probably one for the Mods, I placed an order to rejoin VM again a couple of weeks ago. I opted to use the One Touch Switch process, but haven’t heard anything from the supplier I am leaving. 

Please could someone check what is happening with this? Did the request go through or is there a problem? 

Thanks,

Cam

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    16 days ago

    Hey Cameron121, thank you for reaching out and we are sorry to hear about your One Touch issues.

    Any One Touch issues would need to be seen by One Touch as they are manging this sorry, if you go through this process we cannot assist until you are fully active with us.