zhen7
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Contract not as expected
I’m really not happy at all - I had a VM Sales Rep come to my home and offered firstly a 1Gig internet package for a price. After I said I’ve got a 950Mb service cheaper, they offered to add an additional small discount which although didn’t match it - I went with as my contract is coming to an end and the price would have gone up anyway. Once I invited them inside, the deal suddenly changed - now it wasn’t the Gig1 at first but it would be the 500 package and I had to take a O2 SIM card was well that I really don’t need. I was told the speed would then go up to 1Gig after 14 days of service. I was told I would get the SH5 and 3 pods. BUT an extra £15 o2 sim was added to my account! I did NOT authorise this and my contract now says VM350 and NO additional discount is showing. I’ve been on the phone to 4 different people and been cut off on the 5th transfer. Can anyone help please?804Views0likes2Comments