zhen7
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4 Complaints, Several Calls - No One is Able to Help?
I was dissastified with my service as moved around the home and the WiFi from the router is asbysmal. VM do not offer a WiFi 7 router whereas EE and Voda do - so I wanted to cancel and switch since I've got WiFi 7 devices. I spoke to someone for over 35 minutes who registered a complaint and said if I stayed, they could send out a Booster Pod - I considered this and accepted. Nothing came even though I was told a Yodel email would confirm tracking. I called again, over 40 minutes, someone said it had never been ordered and she will order it. More time wasted, the call cuts out after over 40 minutes, no call back. I ring again, a UK based agent was even less helpful, another 25 minutes on the phone and all she could say is there is a note on the system to say one was ordered. I asked, can she see it being ordered and got told no - there is only a note. Told to wait a few hours for a Yodel confirmation. Nothing came. I called again today, over 15 minutes on the phone just for someone to say it hadn't been ordered correctly and that he was going to do it and I will get a confirmation within a few minutes. Guess what? Nothing. 4 Phone Calls and Complaints - and Virgin Media Customer Services cannot seem to order and send out a promised WiFi Booster Pod?150Views0likes9CommentsContract not as expected
I’m really not happy at all - I had a VM Sales Rep come to my home and offered firstly a 1Gig internet package for a price. After I said I’ve got a 950Mb service cheaper, they offered to add an additional small discount which although didn’t match it - I went with as my contract is coming to an end and the price would have gone up anyway. Once I invited them inside, the deal suddenly changed - now it wasn’t the Gig1 at first but it would be the 500 package and I had to take a O2 SIM card was well that I really don’t need. I was told the speed would then go up to 1Gig after 14 days of service. I was told I would get the SH5 and 3 pods. BUT an extra £15 o2 sim was added to my account! I did NOT authorise this and my contract now says VM350 and NO additional discount is showing. I’ve been on the phone to 4 different people and been cut off on the 5th transfer. Can anyone help please?814Views0likes2Comments