grahamm77
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Joined 11 years ago
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Nightmare caused by Blueyonder Email and VM!
We signed up for Virgin Media about 10 years ago. I have been pleased with their broadband in terms of speed (as it was always Full Fibre here and No copper - yes). They gave me the Email maiThese-lto:G***@blueyonder.co.uk and for my wife mailto:S***@blueyonder.co.uk These are for example. To access the account change passwords I used G email no probs. Then when Web mail access came out they put me on a mailto:GM***@virginmedia.com Email this was not the account holder had to BYonder!! And if I read my mail on G @ BY it was the same as mailto:S***@BY. My wife has a new laptop so moving Email over to it on Office 365 copilot Outlook (client). Thats been changed and is unhelpful. But I can't find the password. (I use a password manager but this was all set up before that). I ring up Help Desk via their automated what do you want Broadband TV etc. Finally get through that and Help desk say this BY account is not connected. Eventually after a morning I get on to a WhatsApp Chat. And they have raised a ticket PO number. But it will take 3 -8 days to respond and they do not talk directly to users. However they have changed the ID of the account holder from a BY email to my VM email. I can access the account and read my Virgin Email. But a brief break from the dialogue. I don't view VM as a comms company they are in entertainment TV and all that jazz. And some time ago they lost Email for about 10 days!! So I decided enough was enough I have my own domain name (only costs a small amount). Went to another company and pay for domain support and Email.) There are rumours?? That VM will drop all blueyonder Email support (and some others). When I started to tell my wife that she may have to change Email address - she wasn't very happy. I would make a formal complaint but I don't feel Virgin Media are listening to their users or helping us. Getting through the on-line phone help desk is a nightmare.48Views1like1CommentMail server Password and crazy user situation.
I am trying to use Thunderbird Email client to connect to my virginmedia.com mail service. Before I begin some background on the crazy Virgin arrangement. So, when we first signed up my wife and I we had accounts on blueyonder.co.uk. (Seem to remember Virgin aquired this). I have an account like g1@blueyonder.co.uk and wife say s1@blueyonder.co.uk. g1 is the main account for control fees etc. When Web Mail came along Virgin put me on my g@virginmedia.com account. It is to virginmedia.com mail server I am trying to connect. Hotmail account goes in automatically no problems. But my VM.com keeps saying wrong password or settings. I set my password on g1@by.co.uk and g@vm.com on the Web. I have all the PORT settings and DNS names for virginmedia.com both IMAP, POP3, and SMTP. Even manually I can't get it to connect. Here is my question. Maybe setting the g@VM.com PWD on the web doesn't set the PWD on the VM mail server????? If so how can I as a user set it? As g1@by.co.uk is authorative How to I get to set the Mail server password for VM.com from by.co.uk.This is a crazy situation. I could ring help desk in SA. But will a front line Help Desk really help me? I am so fed up with VM for Email. I have my own DNS with Email and use IONOS and get a good Email service at very low cost. I only stick with VM as the broadband M125 is good and reliable.434Views0likes1CommentVM HUB3 incompatible with VPN operation!
When I started with VM I had 10Mbps Broadband and a HUB2. Gradually they upgraded my speed I am now on M125 100Mbps. Still on HUB3. This is fine for me on my home user working. However I am a volunteer at a local charity. They use Active Directory on the internal network and Azure IP etc.. We have file shares on the internal network. We use Checkpoint VPN to tunnel into the internal network. But it doesn't work with this HUB3 that is not a good router - very locked down. The VPN ethernet client will channel ALL network traffic down the tunnel to our internal network. Use the DNS server associated with AD so that I can set up the file shares on the file server. Any internet traffice it will route out via the charity Firewall. They can deal with security aspects of that. But HUB3 doesn't allow this. Does HUB4 or HUB5 provide a better internet router. (Maybe they will allow me to use the Private address space 10.0.0.0 - which HUB3 doesn't - how pathetic). If I am on Gigabit 1 broadband I can claim a free HUB upgrade. But is M125 or M25 Gigabit 1?? It must come over a 32Gb fibre bearer surely. The more I deal with VM the more I feel they are not a professional communications company but a Media company more interested in selling me TV etc... Sorry but I have changed my Email service away from VM in the light of the recent serious outage. I am not trying to be negative BUT to use my PC and networking professionally with a good VPN client and a very tight Internet Security/anti-virus protection. Any help you professional forum users. ThanksSolved5.5KViews0likes6Comments