Jon-J
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Joined 11 years ago
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Regular drops in speed and repeated router reboots
I've been having issues with my broadband speed for about a week now. I'm on Gig1 full fibe, with a Hub 4 router, and regularly get 950-985 Mbps download and about 100 Mbps upload. On 5 Sept, I began to notice that webpages were loading incredibly slow, and performed a speed test. The download speed had dropped to 12.88 Mbps, but the upload speed was 104.80 Mbps. I turned the router off, and unplugged it for a few minutes, then plugged it back in. After a while I did another speed test and it was 945.93 and 104.88 Mbps. I had the same problem yesterday, 10 Sept, with speeds of 0.91 Mbps and 102.43 Mbps. Again, after cycling the router, speeds were 945.98 and 104.89 Mbps. The same problem then hit today, so bad that I couldn't even get speed test page to load. I tried to access the Internet through the Hub 4 router on both desktop (via Ethernet), and on mobile (via WiFi). Both encountered same issue. I finally got the speed test to work on my mobile, which registered 0.10 Mbps download. I then tried logging into my account through the My Virgin Media app. When I tried to move on from the email login page I got a "Sorry, something's gone wrong" page, with the error code: FSB50. I was able to login to the router (192.168.0.1) and ran the Network Diagnostic Tool, but all this said was that "Your home network has a few problems", without giving further details. I've had to access My Virgin Media account through mobile data. I ran through a Service status check and received an error for broadband, with an "Intermittent signal in your area" message. After repeating the same routine (cycling the router), the problem was fixed - to a point. unfortunately, I'm getting 1/2 my download speed, at 437.49 Mbps, while the upload speed is consistent at 104.84 Mbps. Is it the signal itself, or the Hub 4 router? I can't be expected to repeatedly cycle the router if this is going to be a regular occurrence.Contract Renewal
I've been out of contract for a few months now, as the cost of renewing before the contract was going to increase substantially, and I wanted to look at other options. As such, I've been on a 30-day rolling contract at the original price. My contract was for Gig1 Fibre Broadband + Maxit TV (TNT Sports channels included) + Talk Weekends for £87.00 per month, now going up to £94.65 on 16 April. To see if there was a better deal available, I just looked at the Renew Your Package, but when I checked "My current package", it said Gig1 Fibre Broadband + Mega TV + Weekend chatter. Looking into the difference between Maxit TV and Mega TV, I would lose the TNT Sports channels, this now seemingly an £18.00 add-on. Anyway, the offer was this 'current' package (with the Mega TV change) plus a "Get WiFi Max included at no extra cost" at £73.00 a month. First, I'm unsure whether this is this price (£73) includes or excludes any increase in April. I'm also unsure whether, if I stay on the rolling contract, will I still get TNT Sports or will this be withdrawn at some point.
