wizzard93
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Joined 13 years ago
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Online renewal
My contract is due up at the end of the month and there was an option on my account to renew and keep the exact package I currently have. I took this option at the weekend as the price was no more than I am currently paying. I got the pre contract information and order confirmation email. Today I got an email saying "We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up" I called up and spoke to a woman explained what was in the package and she said let me look in to it and came back saying the best she can do is £35 more than what I was offered and accepted online on Saturday. Having checked my online account this evening there is no renewal or upgrade option and nothing there about the packaged I had renewed852Views0likes3CommentsReplacement remote for faulty 360 remote
Hi Have tried to go through the website but no joy on trying to sort out a replacement remote One of your remotes the channel up and down button is not working on it. All other buttons are okay and box works fine with the other remotes What is best way of getting a replacement?260Views0likes3CommentsEmail address not recognised
HI One of the secondary email addresses is not being recognised to log in to either my virgin media or virgin media mail When have logged in to the primary account and looked at the email addresses the email is not showing there but a work email address which has nothing to do with the account is showing there for some reason. The email address is an @ntlworld.com and i am trying to get it setup on a new laptop.so need to generate a password for outlook for it. the email address is still working as i get and can send emails from it on phone419Views0likes1Comment