Forum Discussion

wizzard93's avatar
wizzard93
Tuning in
2 months ago

Online renewal

My contract is due up at the end of the month and there was an option on my account to renew and keep the exact package I currently have.

I took this option at the weekend as the price was no more than I am currently paying.  I got the pre contract information and order confirmation email.

Today I got an email saying "We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next
steps towards getting signed up"

I called up and spoke to a woman explained what was in the package and she said let me look in to it and came back saying the best she can do is £35 more than what I was offered and accepted online on Saturday.

Having checked my online account this evening there is no renewal or upgrade option and nothing there about the packaged I had renewed

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    2 months ago

    Hi wizzard93,

    Thank you for reaching out to us in our community ands welcome, we are sorry to hear that the package you selected Online is no longer showing as available, when selected did you receive anything showing the price/ package offered?

    Regards

    Paul.

    • wizzard93's avatar
      wizzard93
      Tuning in
      2 months ago

      Hi Paul

      I have the pre contract information and also the email confirming that the order had been placed along with order number

      I also have screenshot of the website showing the details prior to me accepting it