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wizzard93's avatar
wizzard93
Tuning in
2 years ago

Email address not recognised

HI

One of  the secondary email addresses is not being recognised to log in to either my virgin media or virgin media mail

When have logged in to the primary account and looked at the email addresses the email is not showing there but a work email address which has nothing to do with the account is showing there for some reason.

The email address is an @ntlworld.com and i am trying to get it setup on a new laptop.so need to generate a password for outlook for it. 

the email address is still working as i get and can send emails from it on phone

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  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    2 years ago

    Hi wizzard93,

    Thank you for reaching out to us in our community and welcome back, sorry to hear you are facing issues with one of your secondary Emails and cannot see it or change the password, please look out for the white envelope so I can look further into this for you.

    Regards

    Paul.