Replacement remote for faulty 360 remote

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wizzard93 wrote:

Hi

Have tried to go through the website but no joy on trying to sort out a replacement remote

Have you tried new batteries? 

Which section on the website did you try ordering a replacement remote from?   If you haven't already then follow the instructions on the link  for the 360 box on <this page>  If that doesn't  reset/re-pair and solve the remote control issue it should take you to a page to order a replacement.

One of your remotes the channel up and down button is not working on it. All other buttons are okay and box works fine with the other remotes 

Since the box works OK with other remotes, have you tried swapping the remotes around and tried pairing the 'faulty' remote with one of the other 360 boxes? 

If you have tried newapollo's advice and it doesn't work (the online ordering process has always had problems) then you can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.

Hi wizzard93, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having issues with ordering a replacement remote control. This is something we can certainly help with but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,