Replacement remote for faulty 360 remote
Hi Have tried to go through the website but no joy on trying to sort out a replacement remote One of your remotes the channel up and down button is not working on it. All other buttons are okay an...
Forum Discussion
If you have tried newapollo's advice and it doesn't work (the online ordering process has always had problems) then you can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.