hackneyuser
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Joined 13 years ago
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Option to change password via account is not actually there
I am going round and round in circles. Since VM made me change may login email as VM no longer allows blueyonder emails (even though I have had it for decades) I can never sign into my account other than verifying by email. Made worse by my stupidly allowing my longstanding VM account to be linked to an O2 account I never us. NB I did write down the password at the time I had to change my login email, and rewrote more clearly once it worked! Online the instructions are to go to account detail and click on password to find the option to change password but the option isn't there. Another recommendation was to use the ridiculous rescue password generated by VM when they made me change my contact email address. 4 words linked by - This didn't work either. So please can somebody as simply as possible just spell out the steps to change my log in password. I dont want to know why VM has created this ludicrous system. I just want clear instructions - and suggest VM updates its web site to whatever it now is, as clearly what is on the web site is out of date.Re: Problems with Apple TV App
No I can get into the web site and through all of the checks and double checks that I am who I say I am, and just at the point I should be able to go to my account details, I get the unexpected error message. And if I try and access any of their so called help I cant because I cant sign in! And they dont have any option to report a web site error. It also means I cant watch anything via the web site or app via VM as I cant go through the log in process of entrying the access code that comes up of the tv screen after clicking on the VM app for Apple!! Which ever way I try to log in this is what I get. They dont let you post on their facebook page.Re: iPad Pro to tv help
I dont have an iPad and am not sure about airplay but thought I would reply because: I think if you are in France (?) you cant watch iPlayer anyway. See https://www.bbc.co.uk/iplayer/help/questions/watching-outside-the-uk/outside-uk But if you are somewhere in the UK the BBC has this advice re airplay https://www.bbc.co.uk/iplayer/help/questions/features/activate-airplayRe: Live tv picture pixalating
Yes should have explained. I meant I turned on to watch the news and it was as described, so then I went to various channels and all the same problem. And didn't mentioned that the sound was also distorted. The programme guide displayed properly. And surprisingly a programme taped earlier was fine. I wonder if because it was after mid night, whether in fact they were doing some sort of work on the network. But if it is a known sign of a 360 box starting to have problems. ThanksLive tv picture pixalating
Last night when I wanted to watch late night news the picture was only visible in the top right hand corner and that was pixalated (I think that's the word) But it turned out that an earlier programme I had recorded was okay. My internet connection was fine, and computer not having any problems. It seems to be okay today, but wonder if it indicated a problem with my 360 box. Or was there an issue in the area - east London? The check that I ran from the VM web site was relevant as it was just about checking the connection. Anyone else have this problem or should I ask for a new box. ThanksRe: Fake VM online survey suddenly appeared while browsing
I think you have misunderstood and in fact the reply on the other thread has misunderstood. This isn't phishing. ie it isn't about an email being sent. It is about a pop up appearing on my browser whilst I am visiting various web site. How can someone know that I am accessing the web via a VM internet connection? And the url is listed as a scam. So presumably I can block that site. The main reason for posting was to alert VM that your reputation is at risk is this fake message keeps appearing and you need to get the web site that is doing this blocked. VM media should be reporting it.Re: email not working. Site says no account. I have had it from blueyonder
Have had a message saying someone had had a similar problem and eventually resolved it. See https://community.virginmedia.com/discussions/VirginMediaApp/cannot-log-in-to-myvm-or-email/5607305 I hope this link works. If this is the solution, it is another example of VM being the most anti customer company ever. Why would you do this and not post alerts and if necessary reminders. How can anyone think they can just cut off a service that for most of us is essential every day. And in fact in my situation am not even sure it is the problem, as my problem was not being able to fetch my emails to my email account as it says my password is wrong. But thanks to the user who sent the link. Although if I think lose my email address it means all the basic contacts I need as part of my daily life are lost, because even if I wanted to change an email address services need to send a message to the existing account to verify someone isn't trying to hijack an account. Well done VM for proving that relying on tech to be the solution to our lives is a huge gample as the people running these services have no idea about public interface. Just as no support response from any one at VM to my problem.
