hackneyuser
On our wavelength
Joined 13 years ago
User Profile
User Widgets
Contributions
Re: Problems with Apple TV App
No I can get into the web site and through all of the checks and double checks that I am who I say I am, and just at the point I should be able to go to my account details, I get the unexpected error message. And if I try and access any of their so called help I cant because I cant sign in! And they dont have any option to report a web site error. It also means I cant watch anything via the web site or app via VM as I cant go through the log in process of entrying the access code that comes up of the tv screen after clicking on the VM app for Apple!! Which ever way I try to log in this is what I get. They dont let you post on their facebook page.Problems with Apple TV App
I have used the Apple TV App on my V6 box for a number of years. ie sign up for reduced price offers and then unsubscribe. This question isn't really a VM problem but wonder if anyone else has had problems with their Apple Account. I cant sort it our via Apple as I get an error message every time I try to sign in, and you cant complain or go to their own community forum without being signed in. (The error message just says An Unknown error has occurred. Your request could not be completed at this time.) I did find a telphone number and talked to an actual human. She was very nice but not a tech person. And there doesn't seem to be a way of reporting website errors to Apple. I have already had a month's subscription taken from my bank account as I cant get into the account to cancel it. Just wondered if anyone else has had this problem and has any tips about how to resolve it. ThanksRe: iPad Pro to tv help
I dont have an iPad and am not sure about airplay but thought I would reply because: I think if you are in France (?) you cant watch iPlayer anyway. See https://www.bbc.co.uk/iplayer/help/questions/watching-outside-the-uk/outside-uk But if you are somewhere in the UK the BBC has this advice re airplay https://www.bbc.co.uk/iplayer/help/questions/features/activate-airplayRe: Live tv picture pixalating
Yes should have explained. I meant I turned on to watch the news and it was as described, so then I went to various channels and all the same problem. And didn't mentioned that the sound was also distorted. The programme guide displayed properly. And surprisingly a programme taped earlier was fine. I wonder if because it was after mid night, whether in fact they were doing some sort of work on the network. But if it is a known sign of a 360 box starting to have problems. ThanksLive tv picture pixalating
Last night when I wanted to watch late night news the picture was only visible in the top right hand corner and that was pixalated (I think that's the word) But it turned out that an earlier programme I had recorded was okay. My internet connection was fine, and computer not having any problems. It seems to be okay today, but wonder if it indicated a problem with my 360 box. Or was there an issue in the area - east London? The check that I ran from the VM web site was relevant as it was just about checking the connection. Anyone else have this problem or should I ask for a new box. ThanksRe: Fake VM online survey suddenly appeared while browsing
I think you have misunderstood and in fact the reply on the other thread has misunderstood. This isn't phishing. ie it isn't about an email being sent. It is about a pop up appearing on my browser whilst I am visiting various web site. How can someone know that I am accessing the web via a VM internet connection? And the url is listed as a scam. So presumably I can block that site. The main reason for posting was to alert VM that your reputation is at risk is this fake message keeps appearing and you need to get the web site that is doing this blocked. VM media should be reporting it.Re: email not working. Site says no account. I have had it from blueyonder
Have had a message saying someone had had a similar problem and eventually resolved it. See https://community.virginmedia.com/discussions/VirginMediaApp/cannot-log-in-to-myvm-or-email/5607305 I hope this link works. If this is the solution, it is another example of VM being the most anti customer company ever. Why would you do this and not post alerts and if necessary reminders. How can anyone think they can just cut off a service that for most of us is essential every day. And in fact in my situation am not even sure it is the problem, as my problem was not being able to fetch my emails to my email account as it says my password is wrong. But thanks to the user who sent the link. Although if I think lose my email address it means all the basic contacts I need as part of my daily life are lost, because even if I wanted to change an email address services need to send a message to the existing account to verify someone isn't trying to hijack an account. Well done VM for proving that relying on tech to be the solution to our lives is a huge gample as the people running these services have no idea about public interface. Just as no support response from any one at VM to my problem.Re: email not working. Site says no account. I have had it from blueyonder
Have just seen this notice, from 2014(?!) which says if you dont access your Virgin Media Mail every 90 days they will suspend access. Well I have had an account for decades, and in some years I haven't accessed the online service for a year, and then will do an end of year clean out. Not sure if this is still true - but if it is surely as a tech firm they know how to send out reminders, even if only once a year. But if this is the reason, again another example of how VM doesn't have the slightest idea how to run a service that enable customers, instead of punishing them. The notice finishes: Don’t worry. If you’d like to reactivate your mailbox during this time, you can call our team on 0800 519 6986. Judging by other post on this email users thread, this doesn't seem to happen either. What sort of provider punishes customers who have remained loyal. If I didn't have this VM address as the key to so many services I would just walk away.Re: email not working. Site says no account. I have had it from blueyonder
I wonder if there is any legal route to get compensation for this cancellation of a service I pay for. Especially given that in this day and age many of us whether we like it or not have to interact on line with essential contacts and support. ie at the moment I am cut of off from: 3 different hospital trusts gp bank rates department landord online shopping confirmation and deliveries friends who needed a reply by today and so much more If as the really stupid statement on VM's "help" (do they know what that word means) is because of a possible security breach why didn't they contact me, instead of just pulling the plug. My bank which isn't a tech firm, took the initiative before cancelling by card to contact me to say they thought there was a problem. VM shouldn't be offering a service they aren't able to operate professionally. At the very least if a techie person thought there was a problem they should have consulted with a consumer advocate as to the best step to take. Just shutting down my account in not only unprofessional but damaging to someone who like most are forced to maintain contact by email.
