hackneyuser
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Re: Why is VM randomly marking some emails as junk - serious consequences
Sorry that doesn't address the issue. The issue is that this means VM email system is NOT reliable. As I dont use the online email service there is nothing that a supposedly well programmed email system could base a decision on that an email address is junk. Do you not realise how damaging it could have been that for no reason on 2 dates a couple of weeks ago I did not get important emails. If you as the service provider dont know how it happened then you cant fix it. In which case you should put out an alert to all of us who dont acess emails online but down load to a computer via Outlook or whatever should be aware the VM can not guarantee a reliable service. In an age when so much of our communication is by email etc., people need to be aware that they shouldn't use VM as their primary means of communication. Any more than using a delivery service that gets a reputation for drivers just dumping parcels when they cant complete their round in time. What is VM going to do about make sure its email system is reliable. Can you confirm whether or not your systems experienced a glitch on 7 January 2026. You dont seem to grasp the seriousness of this unreliability. eg anyone corresponding with a solicitor should not use VM to email because VM cant promise it wont randomly block the email address even though it has been okay before. It isn't for me to have to go on line and tinker around. It is for VM to say that yes its email system is roboust enough and reliable enough for those downloading emails to their computer. What is VM going to do about it?18Views0likes2CommentsWhy is VM randomly marking some emails as junk - serious consequences
I have been using VM email since it was Blueyonder. I have never used the online email function but always downloaded to a desktop computer. And as far as I know in the decades I have been doing this have never had a missed email. Today after a week of anxiety around a legal issue, it turns out VM had randomly made emails from a solicitor who I had been in communication with, junk. Not only has this caused me problems but has made the solicitor think their email system isn't reliable. It was pure chance that because I made the effort to see if they had arrived at the online email function, and remembered to look in junk that I found them. Along with emails from a hosting company I have used for years so their address isn't new.. This was about financial charges etc., and could have led to me missing a payment. This was around the same date, so somthing must have triggered this, although other emails did download. On what basis would VM or its techies have decided to mark these as spam. And if in fact this is a regular occurance, you should post a warning that your email provision is not a reliable one for anyone who wants the ease of being able to download to a computer. What compensation could I claim from you, had it meant I missed an important deadline in relation to a legal matter. This experience has left me very concerned and anxious.99Views0likes4CommentsRe: Problems with Apple TV App
I had sort of given up on this, but was then offered a Black Friday reduced sub for 6 months. But was having the same issues as listed above, which actual humans at Apple and other suggestions couldn't solve. So I asked AI saying could they solves the proble for me in 24 hours before the offer ran out, and after a few mis steps (ie assuming I was on an apple phone and others) AI solved the problem. So this is on a Windows computer, and all it took was to find apple on the list of apps, delete it, and then log in. So not saying this is always the case, but it worked for me. New reduced sub processed and tv and computer now in sinc. Though not sure there is anything I want to watch!199Views0likes0CommentsOption to change password via account is not actually there
I am going round and round in circles. Since VM made me change may login email as VM no longer allows blueyonder emails (even though I have had it for decades) I can never sign into my account other than verifying by email. Made worse by my stupidly allowing my longstanding VM account to be linked to an O2 account I never us. NB I did write down the password at the time I had to change my login email, and rewrote more clearly once it worked! Online the instructions are to go to account detail and click on password to find the option to change password but the option isn't there. Another recommendation was to use the ridiculous rescue password generated by VM when they made me change my contact email address. 4 words linked by - This didn't work either. So please can somebody as simply as possible just spell out the steps to change my log in password. I dont want to know why VM has created this ludicrous system. I just want clear instructions - and suggest VM updates its web site to whatever it now is, as clearly what is on the web site is out of date.38Views1like1CommentRe: Problems with Apple TV App
No I can get into the web site and through all of the checks and double checks that I am who I say I am, and just at the point I should be able to go to my account details, I get the unexpected error message. And if I try and access any of their so called help I cant because I cant sign in! And they dont have any option to report a web site error. It also means I cant watch anything via the web site or app via VM as I cant go through the log in process of entrying the access code that comes up of the tv screen after clicking on the VM app for Apple!! Which ever way I try to log in this is what I get. They dont let you post on their facebook page.31Views0likes0CommentsProblems with Apple TV App
I have used the Apple TV App on my V6 box for a number of years. ie sign up for reduced price offers and then unsubscribe. This question isn't really a VM problem but wonder if anyone else has had problems with their Apple Account. I cant sort it our via Apple as I get an error message every time I try to sign in, and you cant complain or go to their own community forum without being signed in. (The error message just says An Unknown error has occurred. Your request could not be completed at this time.) I did find a telphone number and talked to an actual human. She was very nice but not a tech person. And there doesn't seem to be a way of reporting website errors to Apple. I have already had a month's subscription taken from my bank account as I cant get into the account to cancel it. Just wondered if anyone else has had this problem and has any tips about how to resolve it. ThanksSolved331Views0likes3CommentsRe: iPad Pro to tv help
I dont have an iPad and am not sure about airplay but thought I would reply because: I think if you are in France (?) you cant watch iPlayer anyway. See https://www.bbc.co.uk/iplayer/help/questions/watching-outside-the-uk/outside-uk But if you are somewhere in the UK the BBC has this advice re airplay https://www.bbc.co.uk/iplayer/help/questions/features/activate-airplay128Views1like1CommentRe: Live tv picture pixalating
Yes should have explained. I meant I turned on to watch the news and it was as described, so then I went to various channels and all the same problem. And didn't mentioned that the sound was also distorted. The programme guide displayed properly. And surprisingly a programme taped earlier was fine. I wonder if because it was after mid night, whether in fact they were doing some sort of work on the network. But if it is a known sign of a 360 box starting to have problems. Thanks47Views0likes1CommentLive tv picture pixalating
Last night when I wanted to watch late night news the picture was only visible in the top right hand corner and that was pixalated (I think that's the word) But it turned out that an earlier programme I had recorded was okay. My internet connection was fine, and computer not having any problems. It seems to be okay today, but wonder if it indicated a problem with my 360 box. Or was there an issue in the area - east London? The check that I ran from the VM web site was relevant as it was just about checking the connection. Anyone else have this problem or should I ask for a new box. Thanks92Views0likes3CommentsRe: Fake VM online survey suddenly appeared while browsing
I think you have misunderstood and in fact the reply on the other thread has misunderstood. This isn't phishing. ie it isn't about an email being sent. It is about a pop up appearing on my browser whilst I am visiting various web site. How can someone know that I am accessing the web via a VM internet connection? And the url is listed as a scam. So presumably I can block that site. The main reason for posting was to alert VM that your reputation is at risk is this fake message keeps appearing and you need to get the web site that is doing this blocked. VM media should be reporting it.310Views0likes2Comments
