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Milambar · 18-07-2023

So last week I had a phone call from a virgin representative, who asked me a number of questions. Having answered them, I was told I was going to be sent a long 10meter extension cable/adapter to plug into my router to enable me to not have to reloca...

Milambar · 04-04-2023

My internet connection keeps dropping.The service checker just keeps erroring out. The help pages keep going to a message that you are making updates to your website, and 151 keeps telling me that technical support is closed for the night.Some websit...

Milambar · 04-10-2022

I know there was scheduled maintainence in my area today. So I accept that my connection might be unstable during the day, but its now 9:25pm and my connection STILL keeps dropping dead.It starts with a gradually increasing latency, until, it drops d...

Milambar · 27-07-2021

I keep getting emails from you telling me to review my account usage, which links to a page that says stuff like:"Look at you go. You are in the top 50% of downloaders, and have downloaded 158GB of data this month.."Am I receiving these because I am ...

Milambar · 18-07-2023

Update to add: I found the adapter, it must have dropped un-noticed out of the package, and I must have misread the sms, because it states 27th september, not that it has already happened, sorry for that misunderstanding.However, it still remains tha...

Milambar · 28-06-2023

I just got the email that I will be changed over to this system in September.I guess I will be dropping VM's phone service entirely at that point, for multiple reasons.I need a phone line that is separate from the broadband. I have chronic health iss...

Milambar · 04-04-2023

Seems to be mostly fixed here too now.I to rely on my internet for communication, as I am deaf, mobility impaired, and going slowly blind.

Milambar · 04-04-2023

A couple of years ago, when I chopped the cable with a spade not realising that the cable had been laid diagonally across my lawn and only 2 inches below the lawn, VM wanted to charge me for the repair.I actually successfully argued that if I was abl...

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