Milambar
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Joined 14 years ago
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No "Sign Out" anymore?
I logged in to http://www.virginmedia.co.uk to check something on my account. When I came to log out, I realised that there is no longer any way to actually... log out. This is a horribly insecure design choice, as it means I have to remain logged in, meaning anyone with access to my PC could access my account without restriction. Seriously, what are you thinking? Give us the ability to actually log out again.56Views0likes4CommentsRe: Renewed online but...
Edit to add: I just found other threads that say it takes up to 14 days to process. I mean, its not a great deal, but its £20 less than what I would have been paying, and for a faster speed, and I didn't have to call in, as I am deaf and can't use phones easily. I just hope that it gets honored, as I found threads on reddit where VM refuse to honor the online upgrade deals :/ Which is why I printed out the contracts and details in hard copy.36Views1like0CommentsRenewed online but...
Because of the price increase, I had a look to see if I could renew online, and much to my surprise, it was offering me 250M for £20 less than the post-price increase I would have been paying for 125M, so I renewed. I got all the contracts (and printed them out) emailed to me. Emailed confirmation from "webteam". So I waited about an hour then restarted my modem to pull down the updated configuration file, and start enjoying the new speed.. However, the modems configuration file shows no changes after restarting the modem. How long is it going to take to get my new speeds please?Everything down, estimated fix time exceeded, medical issues.
My internet, and phones all went offline at dead on the dot of midnight. The service status checker says that Broadband and TV both have issues, but Telephones are working. Telephones are not working, because they use the broadband (voice over ip). I have medical issues, and I knew when you foisted this VoIP rubbish on me, that it was going to cause problems. I realise that no service can be guaranteed to be totally fault free, but putting all your eggs in one basket like this, well recipe for disaster. I know that the staff on here are unable to alter anything. Its just that I am paying £80, for one of your lowest tier packages, which is an exhorbitant amount, and many times more than most pay for the same service, and you can't even keep the damn thing working. I am really glad I don't have any medical issues tonight that would require me to call out for help, because I would be unable to. Just get it fixed. One very frustrated customer.684Views0likes3CommentsTrying to renew contract.
I am trying to investigate my options for renewing my contract, because £80 a month for 120mbit + phone line is prohibitivly expensive, and while I would like to stay with VM, I can't really justify that price for what I am getting, not when new customers pay a fraction of that. When I log in to my.virginmedia.com, I get a button to click "Renew Now", but when I click that, it asks me to "log in" again, when I'm already logged in, then says "Sorry, we can't help you, please contact one of our agents". The problem is, I am severely deaf, and find it extremely difficult to use telephones so contacting one of your agents is a near impossibility for me. I only have a landline because when I initially signed up, many years ago, it was a mandatory requirement for broadband. Is there some other way I can investigate renewing my contract and getting a better price, that doesn't involve having to speak to an agent?527Views0likes1CommentRe: Reroute external cables
A couple of years ago, when I chopped the cable with a spade not realising that the cable had been laid diagonally across my lawn and only 2 inches below the lawn, VM wanted to charge me for the repair. I actually successfully argued that if I was able to chop the cable with a spade, then it hadn't been laid properly or deep enough in the first place, and got the repair for free. Perhaps you could make a similar argument?2.4KViews0likes13Comments