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Milambar's avatar
Milambar
Dialled in
10 months ago

Trying to renew contract.

I am trying to investigate my options for renewing my contract, because £80 a month for 120mbit + phone line is prohibitivly expensive, and while I would like to stay with VM, I can't really justify that price for what I am getting, not when new customers pay a fraction of that.

When I log in to my.virginmedia.com, I get a button to click "Renew Now", but when I click that, it asks me to "log in" again, when I'm already logged in, then says "Sorry, we can't help you, please contact one of our agents".

The problem is, I am severely deaf, and find it extremely difficult to use telephones so contacting one of your agents is a near impossibility for me. I only have a landline because when I initially signed up, many years ago, it was a mandatory requirement for broadband.

Is there some other way I can investigate  renewing my contract and getting a better price, that doesn't involve having to speak to an agent?

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    10 months ago

    Thanks for reaching out to us Milambar, and welcome back to our Community Forums!

    Sorry to hear of the issues experienced when trying to renew your contract with Virgin Media.

    Do please check out the envelope in the top right hand corner for a private message from me, and I'd be happy to take a look into this for you

    Thanks,

    David_Bn