Forum Discussion

Milambar's avatar
Milambar
Dialled in
12 days ago

Renewed online but...

Because of the price increase, I had a look to see if I could renew online, and much to my surprise, it was offering me 250M for £20 less than the post-price increase I would have been paying for 125M, so I renewed.

I got all the contracts (and printed them out) emailed to me. Emailed confirmation from "webteam".

So I waited about an hour then restarted my modem to pull down the updated configuration file, and start enjoying the new speed..

However, the modems configuration file shows no changes after restarting the modem. How long is it going to take to get my new speeds please?

renewal
speed
  • Milambar's avatar
    Milambar
    Dialled in
    12 days ago

    Edit to add: I just found other threads that say it takes up to 14 days to process. 

    I mean, its not a great deal, but its £20 less than what I would have been paying, and for a faster speed, and I didn't have to call in, as I am deaf and can't use phones easily. I just hope that it gets honored, as I found threads on reddit where VM refuse to honor the online upgrade deals :/ 

    Which is why I printed out the contracts and details in hard copy.