Can Device Information Be Leeched From Outside?
Hi. Something I have always wondered. I felt, like why not ask it here. Here goes. If device information such as MAC address and such can be stored in the router, could some vagabond reach into the green hubs (large street furniture street boxes) and extract that information from them? Thanks!No broadband for two weeks.
My broadband went down 2 weeks today, my hub 3 is constantly flashing green. There has now been two scheduled maintenances with zero fixes. I’ve spoken to an engineer who was doing work in the area, he told me the issue has been fixed on my road and if I was having any more issues to contact customer support and book a engineer to fix whatever issue I was having. I called and after a lengthy conversation of pre written answers I was then informed that I would not be able to book an engineer due to an outage in my area. This outage is listed as an intermittent issue and every time it reaches the estimated fix time it is pushed back a couple of days. Which means I am unable to book an engineer. I feel like I’m in an endless cycle of waiting for this outage to be fixed so I can book an engineer but the time keeps getting delayed over and over again.Hub 5 password problem
Hello, I have been trying to access my new hub to change some settings but for the life of me, I cannot read what a certain character is on the bottom of the router. I have tried 8, e, and an a, all with no success. Each time I get the password wrong, it gets longer before I can enter another. Here’s hoping someone can help because this is very frustrating now.Intermittent Signal in my area
For about a week now I have been experiencing frequent drop outs and speeds well below what is “guaranteed” by the gig1 fill fibre package and hub 5x. I called virgin media and was told they detect no issue, yet the problem has persisted. This WiFi package was only installed about 3 weeks ago and for 1 week it is has been dropping out. DH9 post code
Wifi takes forever to start up
Every time I restart my Virgin Media Hub 4, it takes about 5 minutes to get the steady white light back. Then it takes a further 15 minutes to get a 5GHz wifi signal back. Until then, nothing. I would chat to customer services, but chat doesn't work on my laptop. Still, YouFibre has just started operating here so they might be a better bet!Hub 3 hot weather no Internet
Hi, during hot weather(25°+) my hub 3.0 led shows a steady red and the internet goes. It only comes back on when the weather/temp cools down. This consistently happened every hot weather day the last few weeks. I've had my hub 3.0 about a decade now but this is my first time with this issue. Service status for my area always shows as good. I check all connections and reset everytime but it only works for a min then it goes again. The only thing that solves it is waiting for the weather to cool🙁. It's been in the same spot with lots of space around it for years without issue until now.Overheating box
Hi there, The light on my super hub 3.0 has turned red and with some research tonight I believe it’s supposedly an overheating light. I’ve done the suggested of resetting, making sure it’s ventilated etc. but nothing seems to set it back to proper functioning. From the other posts it seems like it might have to be a router replacement. Wondering if anyone can help me? thanks!New to Virgin Gigabit – Router Placement & Ethernet Setup Advice Needed
I just had Virgin Gigabit internet installed today. The router ended up at the furthest point from where I actually need it - not the installer’s fault, but the “ground” team who laid the exterior cable put the box on the wrong side of the property while we weren’t home. They ran the 4 meters of exterior cable above ground and wrapped it through a hedge (which a hedge trimmer will definitely get!). I have Cat5e Ethernet wiring installed around the house (about 3.5 years ago) with 6 data points running from my home office on the opposite side of the house. These points currently serve 2 TVs, my PC, and my kids’ Xbox. Since I work from home, I want the most reliable connection possible, so Ethernet is a must. I’m weighing three options: Relocating the router by running extra cable under the house to the office (routing outside on the white render will equally as bad . This would let me use the 4 Ethernet ports on the Hub5 router and my existing wiring. However, this is a messy and time-consuming job involving lifting carpet, floorboards, and drilling through crawl space tunnels with no direct access - a bit of a nightmare. Using TP-Link AV2000 TL-PA9020P powerline adapters. This is much easier to set up but means I won’t use the Ethernet ports already installed in the office. Our electrical wiring is new, and the EV charger is on a separate circuit, but I’m worried about interference and noise affecting performance. Booster Pods - If I have to go down the wifi-only route, asking Virgin for some booster pods to boost the signal at the opposite side of the house. Also, the installer mentioned there’s a thicker cable running to the house and the Virgin cabinet is close by (at the end of the drive), so I might be experiencing interference from that (I thought this would be a positive rather than a negative). Does anyone have advice on what’s best here? Is my wiring almost certainly Cat5e given it was installed 3.5 years ago - invoice was part of a rewire and just says data points installed? Any other options I should consider? Thanks in advance!
