desperate help - emails not available on iphones after virgin APP password change
honestly losing the will - got a new computer and to get emails on there I needed to generate a new password via the virgin app - copied it correctly - got the computer working, then the iphones stopped getting emails . kept saying Password incorrect - enter password for the IMAP account "Virgin". so, we have 3 iphones linked to this account ( plus an ipad ) - so put the newly generated password in from the virgin APP generated one - still didn't work. Thought maybe I had written it down wrong as for a short period of time, when we took off wifi, we were getting the emails on 4 / 5 g. Being stupid, I did another new password via the virgin app - actually took a picture of it this time to make sure I had everything right - managed to get the main computer working ok using the password, but yet again, none of the iphones are getting the emails - in fact it has got worse as in we aren't even getting them on 4/5g now either. Have done absolutely everything the online chats say - turned off iphones and restarted - same with router - done several new passwords - even deleted the email account from one of the iphones and now can't readd it as it is saying "Virgin unavailable" - at absolute wits end - there are lots of chats on here about this, but I have not found a full solution that I have not already tried - help
Prohibited word use reseting password
My Blueyonder e-mail, which has been working fine for years, just stopped accepting my password. I have received no communication from Virgin Media stating that it is time to reset my password or providing any other explanation for this. I tried to reset my password, and I continually get the "Prohibited Word used" for every password I try. Whoever designed this reset interface needs to go back to college and learn about user interface design and user experience. At no point is any advice given as to what a password should be. I have tried all manner of combinations based on other posts on this forum. Yes, my password starts with a letter (not documented anywhere on the form). Yes, I have an uppercase and a lowercase letter. Yes, I have a number. Yes, it is between 8 and 64 characters. No, it does not contain any easy-to-guess words. No, it is not a reused password. Somebody explain how ANYBODY is supposed to reset their password using an interface like this?sub email password reset blueyonder account
needing to reset my password on a sub email yet cant seam to work out how i can see the emails from the account in my main email box and can see it on the list of mails to send from along with a 3rd i don't recognise that i want to remove i realise there all separate now so i should be able to log in with the sub email but the website says it doesn't recognise it same with the reset password.
Password reset
We have been customers for a long time... My wife and I both have blueyonder.co.uk email accounts. As account holder, I initially set up sub-accounts (email addresses) for my wife and each of our children. I used to be able to see these and manage passwords (in fact originally, only I could do this - they couldn't manage their own accounts). I cannot find this page anywhere on my account details. My wife has a new laptop, and cannot remember her email password (not something you use very often when emails are synched onto a computer) but we can't find a way to either recover or reset this. The account is still active and on her iPad, but it doesn't show the password. Any help and advice?? Thank you!
No longer have access to a Blueyonder email account
My daughter can no longer access her blueyonder email account. She can remember her password and the recovery email doesn't appear to be hers. I am the Virgin Media account holder and have been for more than 30 years. Would appreciate some advice on how she can view her emails. Many thanks.
Email not sending - Correct Server Settings
Can someone please help. I am going mad with this and going round in circles. Recently my emails from my outlook app have not been sending and now emails from my desktop outlook at not sending either and I am being prompted to enter a user name and password. I rely on my emails and the only way I can send email is through the webmail. I have had a virginmedia account for years now. Emails are coming in but cannot be sent. Please help. I tried to phone 151 but there is no option for email assistance anymore. The pop up box to enter these details is consistent and it is annoying to say the least. Would it help if I uninstalled and reinstalled Outlook?Can't log into skysports
Hi, All of a sudden I cant login to skysports(endless loop of email verification), so I logged into my account and went to account settings there i had to create a passkey and link virgin account, but I still can't login using a passkey. I also can't create a password in my account settings as it just hangs! Help!