Email Access Problem
I have unable to get access to my e-mail account since 24th of September, I have phoed these call centres of Virgin Media and I am getting nowhere, I have had a total of 6 tickets put in and be reassued yes we'll get this fixed, a couple of weeks a go went through the usual checks and tests and they advised me to register a complaint regarding this, still waiting on a call back yet, so today I phone up and again yes we can fix this, the lady of the phone apparent ly re-set my password and said give it a few hours then try.....so I did and guess what....the same old "you account has been locked" page Doesn't anyone at Virgin media tech know how to fix this, I really need to get access to my e-mail account and these call centres seem to be of no help whatsoever.............please help !Unable to login to ntlworld.com sub account
Hey there, I am the primary account holder for my account. I created a subaccount many years ago for my son and he's used it ever since. Both accounts are ntlworld.com We noticed since the 20th October he's not been receiving rerouted emails to his gmail. To rectify this, we attempted to login on the website using the sub account. The last password we had does not work and the secret questions do not work, despite us knowing they're correct. We've tried to call a couple times but gotten nowhere, can someone here help us? We just need the password on the sub account resetting so he can log in again. The main account is linked, the sub account isn't. He uses this account for many of his important emails so a speedy resolution would be appreciated. Kind RegardsSuggestion: Move "Show" Button Out of Password Textbox
Not sure who sees this, but since Safari can autofill passwords, I suggest moving the "Show" button out of the password textbox on the Hub5 router login page. Currently they overlap, meaning you can't reach the Safari autofill button. Additionally, as is standard with on/off features, consider making this a standard checkbox/switch for improved accessibility.Virgin.net email - password incorrect
I have 3 devices (one Windows desktop, one iPad and an iphone) all accessing the same virgin.net email account. For the past week I have been unable to access my email account on my iPhone. The message i get is 'Password Incorrect'. I am able to access mail on my desktop and iPad. Any ideas please. I've tried in vain to talk or get help from Virgin Media who appear to have washed their hands of any email issues. The 150 number doesn't work and the 0345 454 1111 number is a robot who doesn't resister @email' as a problem. Thank you.
Email Password Virgin.net no longer working
Help please. I have been using virgin.net for many years and I was entitled to five email addresses. My wife uses to of them. Recently I was forced to change to a VMO2ID new password on my primary account. This worked fine and although I had a new password I have not had to enter the new password on the Outlook for MS 365 or on my iPhone mail app. Everything still currently fine. emails sending/receiving fine. However, on my wife's email also virgin.net he email client on her laptop and Samsung phone has stopped receiving emails. On the phone it has asked for the password to be re-entered. But entering the original password associated with that email address no longer works. On accessing My Virgin Media and trying to sign on using her email address it recognises her email address but won't accept either the new password I set up for VM02ID or her previous password. Her other email address has also stopped working today. VM Broadband customer. How do I get her email addresses to work again? Any help greatly received.
How to access established (older) email accounts
Like many I needed to access my Virgin Media account to try and fix email issues. After being a customer for over 30 years I had multiple email accounts and now I am struggling to access and fix even 1 off them. When did the system change to the new VMO2 account and password login? Did I miss any information or has this just been very poorly communicated, or even communicated. How does this new system work, what needs to be done to access my Virgin Media account and old ntl world.com emails? I used to have a email linked to my account and from there I could see 5 ntlworld.com email addresses. Now I can’t see or manage anything on those email accounts. How do I add those addresses and change passwords? I try to set up a new VMO2 account but it goes around in circles and doesn’t complete, why? Do I need another non ntlworld email account to set up and access my Virgin Media account and emails? This seems crazy. When I even try to login or create accounts using some of my email addresses they are not recognised as if they don’t exist, yet my older iPad can still access and download messages? Some accounts just constantly give error messages regarding VPN, or access via another machine, error IDF-12B. How do I get around this when I’m trying to set up a new iPad for daily access? I don’t have any O2 accounts, only a Virgin Media account and products. Where are the instructions, how do I get help to fix my accounts and access? Does anybody have definite working instructions.
Prohibited word use reseting password
My Blueyonder e-mail, which has been working fine for years, just stopped accepting my password. I have received no communication from Virgin Media stating that it is time to reset my password or providing any other explanation for this. I tried to reset my password, and I continually get the "Prohibited Word used" for every password I try. Whoever designed this reset interface needs to go back to college and learn about user interface design and user experience. At no point is any advice given as to what a password should be. I have tried all manner of combinations based on other posts on this forum. Yes, my password starts with a letter (not documented anywhere on the form). Yes, I have an uppercase and a lowercase letter. Yes, I have a number. Yes, it is between 8 and 64 characters. No, it does not contain any easy-to-guess words. No, it is not a reused password. Somebody explain how ANYBODY is supposed to reset their password using an interface like this?
