Can't log into skysports
Hi, All of a sudden I cant login to skysports(endless loop of email verification), so I logged into my account and went to account settings there i had to create a passkey and link virgin account, but I still can't login using a passkey. I also can't create a password in my account settings as it just hangs! Help!190Views0likes9CommentsUnable to login to VMConnect, MYO2, or any VM apps
Struggled to log in to my desktop VM site, and email on desktop and phone. Eventually managed to sort that, but now I can't login to MYO2, VMConnect etc on phone. Keeps asking for a passkey. I've enabled my Google account passkey, but can't set one up for VM or O2 related apps. I've tried using a different verification method, and get an email sent to me to verify. However, when I click the verify button, it still doesn't work. Can anyone help?71Views0likes7CommentsVM O2 Account Linking
We have all seen the large amount of new customers not being able to manage there account. Is there some way for the team to fix this as some seem to get a private message. As well is there a ETA for a fix, or is the only option to those of us within the 14 days, cancel and move on to another provider? In advance I have checked the FAQ links that have been sent out and did not help address or fix the issue at all Any help or I, and I’m sure others, are just going to have to cancel and move on95Views0likes6CommentsPassword not able to reset
I'm trying to reset my mums email password so she can check her emails. It's set up with Gmail to login as had issues like before but the email with the password reset link isn't coming through. Can someone please contact me to get this sorted ASAP please? Many thanks.53Views0likes4CommentsWhich flipping (polite version) username / password / PIN?
Every time I have an issue with VM and need to login I seem to be entering an incorrect password. No idea why, I have a password manager which usually tells me what I need to enter (one now filled with multiple entries some with copious notes). Quite often I go to sign in to Email and the bookmarked URL doesn't work (usually get an error message, again, I don't know why VM make this difficult everyone else seems to handle it). So, how many passwords/accounts are there? Could someone from VM just list where I need a particular password or username and for any online services where the actual login page is. For example, and not limited to: Broadband / TV - account Email (blueyonder) (incidentally the username for this now seems to be my Gmail email address, oh wow) Email (blueyonder POP3 settings for Gmail) Virgin Media TV 360 box (need for resetting yet another PIN) Customer Services - telephone username / PIN? VM Community anything I've missed? Why can't VM just have a single account name for everything and simplify it for all their customers who have a billion other passwords to remember and VM is not the centre of their lives?Blueyonder.co.uk and Virginmeda.com email address issues.
Hello I have a new phone and cannot access my blueyonder or virginmedia email addresses. I have forgotten the passwords, and when following the help on website for forgotten passwords, it goes not recognise the accounts, they are both sub accounts, and now not showing on the main account. I can still send/receive emails from the relevant addresses. Please help183Views0likes8CommentsCan't register for Virgin Media account
Hello, I am a very recent client who made a broadband contract with Virgin Media. I am trying to register for an account, however when I try to setup my password, the page goes to an infinite loop and doesn't update from there. I have been trying since yesterday and tried registering on different devices and different browsers and I always get the same result. Would it be possible to help me sort this issue out?Solved57Views0likes3CommentsNTLWORLD Access
I can no longer access my NTLWorld emaill account. The Virgin Media sign in page just keeps refreshing itself every time I click on 'Sign IN' and when I did manage to get on the password was rejected so I tried to do a password reset but the email that is sent to my security gmail account never arrived. Contacted help desk but they are hopeless because they say I dont have an 'account' - which is true, I don't have an 'account' with Virgin Media - all I have is an email address which up until yesterday I have been using for over 20 years!! Can anyone please help me with this? All I want to do is reset my NTLWORLD password.Solved250Views0likes6CommentsUnable to reset password
I was logged out of my Virgin Media account, and now it says my password is incorrect, which is odd since I use a password manager. I changed my email address but don't receive a reset email when I try to reset my password. I logged into the community forum with my old email, but I’ve been using my new email on the app for months. I’ve seen others mentioning similar issues, and I wonder if Virgin Media is having trouble with Outlook accounts. It seems the only solution is for someone from the Virgin team to contact me.57Views0likes3CommentsI need to re-set password on secondary email
I need to re-set the password on my secondary VM email account. I can't log in with it ... because I have forgotten it. the VM site tries to force me to login using the email that is used to access My Virgin Media account and change THAT password i.e. my primary email address - I don't want to change that password... Please advise.. TIA57Views0likes3Comments