Which flipping (polite version) username / password / PIN?
Every time I have an issue with VM and need to login I seem to be entering an incorrect password. No idea why, I have a password manager which usually tells me what I need to enter (one now filled with multiple entries some with copious notes). Quite often I go to sign in to Email and the bookmarked URL doesn't work (usually get an error message, again, I don't know why VM make this difficult everyone else seems to handle it). So, how many passwords/accounts are there? Could someone from VM just list where I need a particular password or username and for any online services where the actual login page is. For example, and not limited to: Broadband / TV - account Email (blueyonder) (incidentally the username for this now seems to be my Gmail email address, oh wow) Email (blueyonder POP3 settings for Gmail) Virgin Media TV 360 box (need for resetting yet another PIN) Customer Services - telephone username / PIN? VM Community anything I've missed? Why can't VM just have a single account name for everything and simplify it for all their customers who have a billion other passwords to remember and VM is not the centre of their lives?
Blueyonder.co.uk and Virginmeda.com email address issues.
Hello I have a new phone and cannot access my blueyonder or virginmedia email addresses. I have forgotten the passwords, and when following the help on website for forgotten passwords, it goes not recognise the accounts, they are both sub accounts, and now not showing on the main account. I can still send/receive emails from the relevant addresses. Please helpUnable to reset password
I was logged out of my Virgin Media account, and now it says my password is incorrect, which is odd since I use a password manager. I changed my email address but don't receive a reset email when I try to reset my password. I logged into the community forum with my old email, but I’ve been using my new email on the app for months. I’ve seen others mentioning similar issues, and I wonder if Virgin Media is having trouble with Outlook accounts. It seems the only solution is for someone from the Virgin team to contact me.I need to re-set password on secondary email
I need to re-set the password on my secondary VM email account. I can't log in with it ... because I have forgotten it. the VM site tries to force me to login using the email that is used to access My Virgin Media account and change THAT password i.e. my primary email address - I don't want to change that password... Please advise.. TIAPassword Reset Email Not Recieved
Seems to be a common issue here, I have been trying to get in touch with VM for months in order to notify them that I was moving home, however I lost my password. I tried to reset it, but I haven't received the email that allows me to change it. I have tried 10 + times to do this and checked in the spam folder for it. It seems there is a fault with the VM system that needs to be fixed. I also can't talk to another human being on the phone as the bot asks for characters from the missing password in order to put me through to a team member, which I don't have and can't reset. Consequently, I haven't been able to inform them of my moving home and I am spending money on an inactive router. Has anyone been able to resolve this? Or is there an administrator who can assist and help with the password reset?