Email access
Please can someone help me. At 77 years old I am finding this so complicated. I tried my usual way to open VM emails and found this new two-way security thing asking for a third party email address to open my emails. After struggling all day with Google I have managed to create a new gmail address. I have linked it with VM and verified the new link several times. However I am still none the wiser how to access my emails?
Cannot access Ntlworld email due to not being main VM account holder
Hi All, Since first thing yesterday I’ve not been able to access my Ntlworld email account, that was working perfectly via mail2.virginmedia web mail until the end of last weekend. I have created a brand new, unannounced change of log in system Virgin O2 ID that has no problems logging in. The barrier appears in that I have an Ntlworld email account but I am not the main Virgin Media account holder. The only interaction I have with My Virgin Media is to use webmail for my Ntlworld address. I cannot go ahead and link the above main Virgin Media account to my new VMO2 ID due to the above set up, as this would remove access from the main account holder due to it being a transfer. I am now completely blocked from my Ntlworld email account, and cannot change the password on this account due to a password reset request giving an endless spinning timer with “Processing Request”. Is the above all part parcel of wider ongoing technical problems with VM accounts and log ins or a specific Ntlworld email issue due to this sudden complete roll out of a new log in system first thing Monday? Thanks Tom
ntlworld e-mail account
My ntlworld e-mail is working. For at least a week now my wife's ntlworld.e-mail account hasn't worked. Despite 2 very long phone calls to Virgin help nothing has changed. She can log in to the Virgin Media site no problem but when she choses e-mail the message is : FOBIDDEN. Could somone please sort out Virgin's e-mail problems? She needs this account for Hospital / Surgery mails urgently and the help line so far have not proved successful in getting her e-mail account back up and running. [REMOVED] [MOD - email address removed for security]Lost ntl.com email address.
My wife after being in hospital for 20 days came home and found that her ntl.com address deactivated, all her contacts were saved on this , we have spoken to several people at virgin who think that we are all computer wizards which am not, all my wife's contacts were on this, can you help us.Repeated Issues With Email
I've been with Virgin since 1998; since when it was NTL. My ntlworld.com suffix email account has a large archive of important emails. Last year, in reply to a query, I was told by an operator that my emails had all been deleted and my account closed. This obviously wasn't true, it just seemed like spitefulness on behalf of the operator ,and another operator and a 2 hour phone call restored them. Now my "ntlworld.com" suffix required me to use a hotmail suffix to access my virgin emails. A week ago, I received an email full of grammatical errors telling me I would no longer be able to use this means of logging in. The grammatical errors made it look like a hoax email and I reported it to the Virgin O2 phishing email. It wasn't a hoax and once more I'm locked out. Since then, I've spoken to 3 different operators and done exactly the same thing, each time; each time exhausting another external email's power of proxy. Once I even tried to set up an alternative o2.com suffixed email on my own and guess what? I got locked out again. Anyone would think that Virgin/O2 want us all to abandon our email accounts. I'm persuaded to leave Virgin/O2 entirely
Outlook Attachments ?
For some reason, a recent email sent to me with a pdf attachment arrived but the email was displaying 14 attachment boxes, 13 of which were just outlook boxes with a desciptor plus the legimate pdf attachment. Despite searching to disable ;whatever, nothing seems to help and I am stuck with this unsightly problem. Any ideas how I can prevent these unwanted outlook attachments showing up alongside the genuine attachment? To add, this is only a very recent occurence.Mail being blocked
Hello, We're a sender trying to get in touch with the postmaster team at Virgin. Emails have gone unanswered so this seems the only alternative. It seems our sending domain and/or sending IPs are being rate-limited by VM, which is leading to bounces. We receive temporary 400 errors, and so our system will automatically retry the messages at various intervals, and most of the mail eventually gets delivered, but there's still a portion that bounces with a 500 error. It's affecting users at virgin.net, virginmendia.com, ntlworld.com and blueyonder.co.uk. I will note that these are Virgin Media subscribers who have a previous relationship with us and have opted in to receive these messages, and many of them are not receiving them because of the aforementioned issues. I can't share the domain/IP publicly, but I would appreciate it if an admin or postmaster could contact me to get this issue sorted out or point in the right direction. Thank you!Ntlworld account delete?
Hey everyone, I have an NTLWORLD account for years and now it just attracts spam/phishing attempts so I’d like to just cancel it an delete the account completely. I’m not sure how to do this as I’m not a virgin media customer anymore so can’t go into my account and delete it myself. Is there an email or contact I can use? many thanksChanged Passwords for VM Account and 2 email accounts via auto generated.
I have today changed my password for my VM Account (3rd Party email client address) and created a new (3rd Party email client address) and password for my Wifes new VM Account. I have also changed my ******@ntlworld.com app password for my desktop Outlook and phone email apps using the auto generate password for both myself and my wife. In desktop outlook I have changed the paswords for both our *****ntlworld.com email accounts and this works fine (send & receive). I have changed the password on my mobile phone email client and again that works fine. I tried changing the password on my wifes mobile phone (same make & model) but keep getting a message "Couldnt Verify Account" "The username or password is incorrect or POP3/IMAP access isnt turned on for this account. Check your email account settings on the web and try again" I have tried this on the web now using my wifes 3rd Party email client address and its associated password - but i get a window reply "Oops you can't do that right now ...................... etc etc". Ive tried this accessing my own web mail page but also get the same message. Very frustrating when we changed the passwords for security reasons..... What is the solution it doesnt work on one mobile device and web access can't be acheived.
Lost emails on secondary accounts
Hi, Panic.... we seem to have lost all emails from several secondary NTL accounts? The primary one still has old emails, (going back years), but most importantly, the one my wife uses to book holiday and the like have all gone? (So booking details etc have disappeared)! Help please?
