Unable to see new account in app after moving house
Hi, I moved house 4 weeks ago, my account is still showing my old account (closed) and i cannot see my new account, can someone please help, I tried to register new account under a different email address however I get an error message "oops something went wrong", thanksAccount no and area code details for new joined account.
Hi, i just recently joined Virgin media fibre. While sighing up, i accidentally put wrong email id. My device is received and activated but i dont know my account no. and area code. I tried calling customer care but they are of little help They corrected my email if but couldn't provide me with the details i need to register my device. VM community, Please suggest me what to do.Unable to register account
I moved house, my old account was cancelled and a new one set up with a new account number and contract. I get emails RE bills and my contract to the original account email address. If I sign into my account it shows me only the old contract information and the old bills, nothing about the new contract or account. Ive called support and have been told I need to register a new account with a new email address. Every time I do I am told that something went wrong. I have tried different browsers, reset the cache, different email addresses, everything. I called back and was told to just try again later. I have been trying to access my account details for over 4 months now and I cant. Calling support has not helped. I need this resolving asap.New account not showing on MyVirginMedia app
So I moved house recently and got a new Virgin Media contract. However, it’s also come with a new account number. In the VirginMedia app the only address on the account is my old one and it says my account is closed. How do I update the app to show my new address and new account/contract?Fraudulent Account
Hi I have a fraudulent account on my name on my credit file with Virgin Telecom opened on 30th October 2024 which is reflecting on my credit file with 2 missed payments. This account is set up without my information or my concent. The account is opened on 30th October 2024 on My name on my previous address which I have not lived at that address since 2018. I have been informed by the people living at that address that there is Parcel which i believe is a Broadband Router with my Name delivered to the property mentioned above which was my previous address 6 years ago. I have rang virgin Telecom care line numerous times in last 4 weeks and made you aware that this is fraudulent account set up on my name and it needs to be closed down. Because it's affecting my Credit File. The account is showing on my credit report with missed payment and defaults. PLEASE CLOSE THIS ACCOUNT ASAP AND PLEASE NOTIFY THE CREDIT REFERENCE AGENCIES TO REMOVE THE INFORMATION FROM MY CREDIT FILE. THIS IS FRAUDULENT ACCOUNT AND I HAVE NEVER SIGNED UP FOR THIS. I have been given email by Virgin Care And Fraud Team. They have asked me to email my ID with current address. So they can close this account. They have told me it's already been flagged as fraudulent account but I need to email and send this information. I have sent the email as well but no reply. Call centre have no clue they just telling me same thing we will call you back I have been waiting 6 weeks. This is pure fraud and virgin is not taking any actionNew account after completing a gone away form
I have recently submitted a gone away form where I was told that they are going to try and contact the old account owner at my property to see if they will close the account down. I have since had no confirmation that they have done this except an email to myself saying they have sent out a returns package to return the router and virgin tv box etc. Does this mean I am able to go ahead and begin setting up a new account with VM or not? Also would it be possible to use the setup already installed at the house on the new account or would they have to have me return it and re-install once I have joined?Can new account be set up where I live now, when I move, without disconnect/reconnect of line
Hi In the next few weeks I'll be moving to a part of the country where Virgin Media broadband is not available, so I will unfortunately have to end my cancel my connect. My connection is currently at my mother's place, where I've been staying while waiting for my house purchase to complete. As she is unhappy with her current broadband provider (NowTV), she has cancelled her contract with them and is looking for an alternative to sign up with and I'm wondering if it is possible for her to start a new contract with VM, to start the day that mine ends, so without a disconnection/reconnect period, or at least with minimal downtime if that is required. I'm currently out of contract with VM, as I knew at the time for renewal that I'd be moving in a few months, so there was no point in signing up to a contract only to break out of it a few months later. Does anyone know if it is possible to seamlessly switch between customer at the same address and additionally, if this is possible, will I need to return my VM Hub and my mother to recieve a new one, or can the same unit be used by a new customer. I understand that this would be an unusual arrangemment, so might not be accomodated by VM, but thought it worth asking if it could be.Creating a new account
Created a new account for broadband on the 27/01 ready to move back in to my property on the 31/01. I received an email stating my new box was on the way and would be here 03/02. No box received on 03/02 so rang up- was told it was never processed due to a customer still having an active account on this line (my previous tenant who moved out). 1, why was I not told days ago so I could have sorted BT for my other half to start working from home Monday? 2, My old tenant has told me she has moved her addresses on her account to her new home and has spoke to virgin twice. Why is my time and life being wasted by Virgin Broadband?!