uSwitch deals better than website deals
I recently ordered the m250 package for £23.99/m, however I've seen that uSwitch have the same price but for gig1, or m250 for £17.99/m or m500 for £20.99/m I ordered on the 26th, the hub 5 came on the 29th, and the engineer is due to visit on the 2nd, Is it possible to call someone and amend my order to one of those better deals, switching from sky since we have been without WiFi for the past 2 weeks Cheers338Views0likes2CommentsNetflix Activation
Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgin via chat and was promised an activation email would be received within 24hrs! Nothing arrived. on Monday via chat again promised 24hrs and nothing arrived. On chat again Tuesday then told it will take upto 5 days but it’s Friday night now and I have zero faith anything will arrive or change. i can’t activate via the entertainment services page as that just gives a generic error. also raised via phone (almost impossible to speak with an actual person) with complaints team but again can’t see anything arriving on a Saturday/Sunday so we won’t be watching Netflix is my guess. Has anyone got any advice or been through similar. Starting to regret the move away from SKY.Solved5.3KViews3likes116CommentsNew 18m Contract After Nov 2025 Move Despite "No New Term" Confirmation
Hi VM Team, Could you please help with this? During my Nov 2025 move, web chat agents confirmed MULTIPLE times NO NEW CONTRACT. Just transfer remaining term from original contract (29 Aug 2024, 18m min ending ~Feb/Mar 2026, then rolling). I specifically wanted option to cancel or renew at natural end (no extension). They agreed! Transfer went smoothly, but now shows new eContract (start 17 Nov 2025) with fresh 18 months to May 2027 + promo to Mar 2026, against what was clearly agreed and policy for unchanged services. [Can DM original Docs + eContract PDFs + Web chat log might be on pc to]. Could the team kindly help me and fix this by reverting the new term, reverting to original end date? Happy to provide full details privately. Would really appreciate your help! Thanks.142Views0likes4CommentsMoving home to listed building - can I cancel?
Me and my partner are (hopefully!) completing the purchase of a Grade II Listed Building soon. When we were shown around we noticed there was no broadband box for virgin inside, although according to the virgin website we can get a deal with them. we’re midway through a 2 year deal with virgin for broadband, but this means that when we move we will have to apply for LBC for any works to install the box - which can take time, time we won’t have. Would this be a justification to cancel our contract without recourse (similar to when people move home but Virgin can’t provide in their area)94Views0likes2CommentsVirgin media withdrawn retention offer
After giving notice to cancel my services, I was emailed a revised offer, which I accepted. I then received written confirmation that the order had been placed and a Contract Summary Sheet, confirming a binding agreement. I was later informed that the offer would not proceed, with no adequate explanation. I acted in reasonable reliance on this offer and confirmation. The reversal raises concerns under the Consumer Rights Act 2015 regarding fairness and transparency. I have contacted Virgin Media's complaints team many times about this and am just being ignored. I am classed as disabled and VM know this and still ignore me knowing it will extubate my condition. What happened to the days when you was sent a offer you agreed to the offer and it was set up. Remember you sent me the offer you sent me the contract for the offer and then your websteam send this. Hi there, Thanks for placing your order with Virgin Media. We can see from your details that you have recently contacted Virgin Media to make some changes to your account, therefore we haven't made any additional changes. As you already have our services, any pre-payment that you have made online will not be taken. If you need to speak to anyone regarding the changes to your account, just call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Kind regards, The Virgin Media team Looking though the discussion board this seems to be a ongoing trend which is very disappointing, your ceo has not changed so why has your company ethics? I am hoping that this can be sorted by a VM employee as they have done for others as there is only 12 days until my services end due to my cancelaction at which point Ill be getting them from another provider and have no other option than take this to the ombudsman.274Views0likes1Comment
Re-contracting & free Netflix
My current contract is due to end in a few weeks, and was taken out before the start of the free Netflix offer. I have been offered a fairly reasonable new deal through my account page, which I’m considering taking, but I’m just trying to find out before I take the plunge - if I press the “Grab Your Deal” button, will this automatically trigger the addition of Netflix to my account, or do I have to go through Customer Service? Cheers in advance to anyone who can help :)86Views0likes3Comments2 months later still can’t access online account!
Exactly what the title says. I still can’t access my “my vergin media app” despite bring reassured it’s a glitch and if I sign up with a new email it will do it. It hasn’t. It repeatedly says “we’ve found your account email, object object” and then goes off. I can’t access my bills or request an engineer as my broadband is waaayyy below what I’m paying for and keeps dropping out when I go into rooms where the router isn’t. Im at my Witts end with it & I’m thinking about cancelling if this isn’t sorted.84Views1like12CommentsDisconnected Despite Renewing
Long story short, i handed in my cancelation in line with the 30 days notice at the start of December 2025. My last day would be 11th January. I received an offer to renew through email on 22nd December of which i accepted. Nothing updated on my system. Over the next 2 weeks i rang Virgin 3 times and spoke to 3 different people who all reassured me my connection will not disconnect and the new contract will take over. Fast forward to today, 12th of January 2026 and my services are off. I have phoned virgin this morning asking what had happened. I told them i called 3 times over the last 2 weeks to make sure this does not happen as i work from home and so does my wife so the broadband is required! (I have full tv / broadband /phoneline etc). They managed to reactivate this however this can now take 24-48 hours for everything to be back up and running. We have been unable to work due to this. It will reactivate at our normal contract price. They have said once it is back up and running give it 24 hours and call us back and we can honour your renewal. Has anyone else had such an issue and how long was it till your services were restored and contract updated? Any help would he appreciated. I am stressed because if is not back on in time i wont be able to work tomorrow either144Views0likes5Comments
Deals for Long term customers
I’ve been on a great deal for many years and only paid £87 a month and been a long standing customer for 19 years now I renewed my package deal from £87 in October 2025, the exact same package now cost me an extra £35 a month £122 I was expecting a few quad more but an extra that’s a 40.2 percent increase where as over the several years I’ve been on the same package it barely reached an extra £2 on my bill each month very each in increase advice please I am on this deal for 18 months328Views0likes7Comments
