Address not Listed in availability checker
I am moving into a flat, where I'd like to get Virgin Media Broadband. The landlord / Owner of the block of flats has ensured me the building and all flats are connected to the Virgin Media network. However the address doesn't come up when I try enter in my details to get broadband. The building is listed on all competitor's website, so it's not a problem with the building address via the mail network or anything. It seems to only be a problem on virgin medias website.TiVo to 360 upgrade questions
Just got my package to upgrade from TiVo to 360. Couple of things I need to understand. When does the 5 days deadline for setup start? From delivery? Does the 360 box need the ethernet connection to the hub or can it connect via WiFi? My hub is in a different room. Do I have to use the hdmi cable provided or can leave the one in I used with my TiVo box. I was not supplied with a 360 mini box. I think it I'd only need one for a second TV is that true? Thanks for your help. Pete HI need my installation kit sooner, VM changed my date without reason
I signed up for a package today as a customer and chose well in advance for delivery on the 18th of June. I have since got an email from VM stating that date cannot be done, and rather than bring it forward which makes more sense, they have pushed it back meaning I will have no access to internet for approx 3 days, because they changed the date without giving me options. I had this email from them from webteam@virginmedia.co.uk: We're sending your QuickStart install pack very soon, but unfortunately we can’t give you the slot you picked on our website. It'll now arrive with you on <22 june 2024> between 8am and 9pm. If you gave us your contact details, our delivery partner Yodel will text and/or email you with a 2 hour estimated delivery slot on the day. Can anyone help from the VM forum team or does anyone have a contact number I can ring to request an earlier delivery? (Or does emailing back webteam@virginmedia.co.uk go to a team who can help?)