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LiamASmith's avatar
LiamASmith
Tuning in
12 months ago

I need my installation kit sooner, VM changed my date without reason

I signed up for a package today as a customer and chose well in advance for delivery on the 18th of June.

I have since got an email from VM stating that date cannot be done, and rather than bring it forward which makes more sense, they have pushed it back meaning I will have no access to internet for approx 3 days, because they changed the date without giving me options.

I had this email from them from webteam@virginmedia.co.uk:

We're sending your QuickStart install pack very soon, but unfortunately we can’t give you the slot you picked on our website.

 

It'll now arrive with you on <22 june 2024> between 8am and 9pm. If you gave us your contact details, our delivery partner Yodel will text and/or email you with a 2 hour estimated delivery slot on the day.

 

Can anyone help from the VM forum team or does anyone have a contact number I can ring to request an earlier delivery? (Or does emailing back webteam@virginmedia.co.uk go to a team who can help?)

change date
connections
delivery
set up

3 Replies

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    12 months ago

    There must be a reason. Maybe the kit you are being provided isn't available.

    What have you ordered?

  • LiamASmith's avatar
    LiamASmith
    Tuning in
    12 months ago

    Update:

    I managed to create an account via the website and it has let me change the date (didn't know before hand I could do this).

    I think this can be marked resolved now.

    Thank you!