2 month delayed install following move, but no refund on bills and reset contract length...
Straightforward really. VM gave me a confirmed install date in early August (house move). Eventually installed at the end of September. Have just receieved first bill...for full amount and with a 'new contract' date. Was expecting £6.24 delay compensation x 55 days, and also expecting my existing contract to be maintained rather than being re-tied in to a new one. Am more than slightly disgruntled. Best course of next steps? So much for automatic compensation scheme...feels a bit devious tbhHistorical Debt - Unable to change address
I am trying to update my address for an old Virgin Mobile Account that is currently being managed by a Debt Management company on my behalf. However, I cannot get through to anyone at Virgin on live chat or the phone that can help me, as I cannot remember the original address for the account. Please can someone help me, I've spent hours online and no one helps me. I just need to update the address.Big trouble with contract renewal & current bill
I have a contract with Virgin paying £43 per month with my contract due to end soon but I renewed my contract on the website and got a confirmation email on the 7th of this month for £43.16 per month. The problem is, when I view my current bill due on the 22nd of this month, it has shot up to £113.95 with no explanation. I know the contract renewal can take a few days to kick in but I can't understand what is going on with my current bill, it does not make any sense to me? Is there anyone here from Virgin who can assist me? Thanks so much, Ash
Area code
Hi Can someone tell me the area code for NN3 7LG We don't get paper bills and can't sign in to find the area code due to the new system. Having gone through it with O2 as well I must admit to being close to throwing my toys out of the proverbial pram though I would settle for a few minutes in a locked room with the perpetrators..... Thanks
