Contract Renewal not gone through
On the 5th of October I renewed my contract via the app at a new cost of £73.76 a month on a 24 month plan. My latest bill has come through today for over £100 (almost £20 up from last month) and according to the app I am still showing as up for renewal but now at £75.15 a month. I have no idea why the first contract renewal hasn't gone through, no idea why the latest bill is so high and no idea why I'm still being offered another renewal at a higher price. Is renewing via the app a known issue for it to go wrong?
"This Virgin Media email address isn’t valid "
Greetings: In preparation for ringing Virgin to discuss whether I am going to continue being a customer or not, I attempted to view my latest bill. To do this, I clicked on the link in the email they sent me on October 4th, telling me my bill was ready. This brought me to a new log-in screen, where I was asked to enter the account email address: I entered the email address that has been the username for this account since 1999 (the same email address they had sent the bill notification to on October 4th, and that O2 had sent an email to on October 24th), and, after confirming that the address was correct, I received the error message that is the title of this post! Can anyone tell me what is going on, and recommend a solution? John Orange Plymouth, UKEmail App Passwords Suddenly Stop Working
I have been using the Outlook email client to access my virgin media email for a long time. I have changed the app password using the 4-hyphenated password generated under the account details tab several times successfully. Over the last few days the password stopped working and my attempts at using a new app password have failed. When I run the command line prompt: curl -v smtps://smtp.virginmedia.com -u mailto:"username":"app password", I receive the response 235 2.7.0 SMTP350 Authentication successful for user... The only other explanation could be that my IP address has been blocked by the server. However I can access my emails via the Virgin media website. So 2 questions: 1: Why does my app password spontaneously stop working? 2: How can I reconnect via the Outlook app, given that repeated app password changes are not working? Many thanks.VIRGIN ON THE RIDICULOUS
What on earth ARE you doing VIRGIN? Your EMail system is in total disarray! We have three laptops, all up to date on Windows 11 and all using Outlook to access. Each one is now suddenly treating the connection very differently! Only one is now working to a virginmedia mail address, so forget it being only a legacy address issue. That one also still currently works to a very busy ntlworld address used for Freeware user contact. The other two have totally differing actions from the same virginmedia address, one now telling me there is unread mail, but not displaying it on Outlook OR online web access. This does not include one ntlworld connection severed without warning a year ago now, Despite numerous requests, NO help given, NOTHING offered. This was my wife's account used for extensive volunteer work, inc elderly and disabled people access. Killed stone dead without warning. It took months to get an alternative EMail system working elsewhere as many mail recipients just could not cope with the no warning sudden loss of all comms. SO, from other posts here and elsewhere numerous people are increasingly experiencing this sort of disaster from VIRGIN. Well, there IS a next stage if this unhelpful lack of action continues, and that is to go VERY public. Virgin customers might like to be aware that I have in another location due no cable available have SKY inc SKY EMail. Its been faultless.
Netflix hacked
Hi on Friday 17th October I received an email telling me that my Netflix email has been changed even though I didn't authorise this, obviously I was very concerned and was wondering how this was possible, I reset my Virgin email password and went onto Netflix to see how this happened and how I could change it back, I was told I need to get a service code on my account to change it back however I was only logged in on my two Virgin 360 boxes and the service code that was showing Netflix told me it was wrong, so I asked Virgin and they said they don't know anything about the service code, now I know people will say you need to speak to Netflix but I have and they just tell me it's Virgin I need to speak to and they can't do anything about this, like a lot of people the account language has now changed to Spanish and despite multiple calls and live chats none of the agents at Virgin seem to understand I'm telling them that a new Netflix account needs to be set up with my email and the old account deleted as the email has been changed on that account and somebody else is using it but they seem to think I just can't log back in and keep telling me to log in with my email but obviously because there's no account linked to my email it's coming up as no account linked to this address, is there anybody here who knows how I can fix this or speak to someone who can help me fix this as it's been going on for so long and every time they call or I speak on live chat I can tell they don't want to deal with the problem and keep passing me from person to person asking me to try things to fix it that I know full well won't work.I’ve been issued a Section 21 notice
Hi everyone, I’ve recently been issued a Section 21 6a notice and need to leave my property within the next 4 weeks. I’ve been with Virgin Media for the past few years and their service has been great!! I didn’t expect to receive the notice, it came out of nowhere, and this is now completely out of my control. What’s the process for cancelling my contract, and could the cancellation fees be waived? I was hoping to find a new property before my eviction came to an end to move my Virgin Media account to a new property instead, but I have been unsuccessful in my search. My next steps would be a homeless shelter until I’m able to find someone to live so times are tough right now. Any support during this difficult time would be greatly appreciated!!Managing multiple @blueyonder.co.uk accounts
I have an active Virgin Media account (I'm a broadband customer), and for years have had four @blueyonder.co.uk email addresses used by myself and three other family members associated with that account. All four accounts are regularly used. After the transition to VMO2, I've linked my new VMO2 ID to my Virgin Media account. I'm able to manage my (the primary) @blueyonder.co.uk email account app password through https://www.virginmediao2.co.uk/identity/id-settings/my-accounts using ID Settings->Virgin Media Account->Manage email app password. However, I can't see any way to manage the @blueyonder.co.uk email accounts used by my other family members (e.g. to change the app password). Some of those family members have their own VMO2 IDs (because they're O2 mobile customers), but unless I'm wrong it doesn't seem possible to link those IDs to the single common household Virgin Media account which I manage, and hence there seems no way for those members to manage their own @blueyonder.co.uk app password. Help! Surely there must be a way to do this.Can not log into VM/O2 account
For nearly two months (since 26th August) my 81 year old mother's VirginMedia/O2 account has been locked following fraudulent activity on her O2 mobile (cloning, we suspect). While the O2 mobile part was fixed quickly with a new SIM and existing number transferred to it, the VM/O2 account remained locked despite several fruitless phone calls to VM (via the 150 number). Late on Monday (6th October) the account was suddenly unlocked, although the email was not seen until Tuesday morning. However, the passwords no longer work and mum never set-up recovery codes, or they are long lost (I suspect they would also have been invalidated). The backup email login was also for an address mum has *never* owned, despite it using her name (an Outlook address). Fortunately, a phone call to VM miraculously managed to get the backup email changed. Unfortunately, after putting the phone down, we logged in using the backup email "verify me" link, in order to reset the passwords/recovery codes in "Security Settings", and noticed that the "primary verified phone number" is *also* incorrect and a number mum has never used and therefore does not have access to. Here's the deeply frustrating part. To change the verification number (add new/delete old) you need to verify -- but mum can't because she does not have the password, does not have recovery codes and does not have access to the incorrect phone number. To change the password, you need the old password, or verification phone, or recovery codes. To get new recovery codes you need... the password, or verificaton phone etc. Can you see the issue here? We tried phoning VM again but the lady at the end of the phone did not seem to understand what mum was getting at. She kept talking about the "app", which my mother does NOT have on her phone. We since tried installing it for her, but of course it wants a password to login and the backup email method does not appear to work inside the app. The next day we tried phoning VM yet again, this time the man at the end of the call opened a ticket - I have a reference, I won't post publically. Then on the 9th October, a VM tech support person rang mum and tried to get things working with a temporary password, but it did not work when we tried entering it in and eventaully we got locked out -- so the guy on the end of the phone said to wait 24 hours and another person will call. That did happen, and another attempt was made with temporary password and the tech guy creating a recovery code, but none of it worked. Eventually he too had to end the call, and since then nothing has happened. The entire system is so Byzantine and Kafkaesque, my (81 year old) mum really can't navigate it. Between us, my sister, brother-in-law and I find it deeply confusing and frustrating -- and we are somewhat tech savvy! My mum has been a customer since it was NTLWorld and this is the worst experience she has ever had from Virgin. To be really clear here, this is what we are doing that isn't working: 1. Using a web browser (Firefox) on a regular desktop PC. 2. Going to virginmedia.com and clicking on "Sign in to My Virgin Media" 3. On the VirginO2 sign-in page, selecting the account we want to log into (which happens to be an ntlworld.com email). 4. Clicking verify by another method to use the "backup email verification link" because the password doesn't work. 5. Clicking on the verification link to login to the account. 6. Then clicking through: My Virgin Account -> Account Settings -> Identity and Security Settings -> Security Settings -> Verified Phone Number. 7. That is where the incorrect number is which needs changing. All I want is for the verification phone number to be changed, so that we can then go in and change the passwords and recovery codes for mum. Although given the two failed failed attempts with a VM tech support person, I have doubts even that will work now.