No confirmation email of contract nor delivery date
I signed up for virgin media and received an email with with a summary of my order, an estimated delivery date of the 11/10/25, and a statement saying I would get a confirmation email with my official contract and actual delivery date. I have since received nothing from virgin media, and the estimated delivery date was not correct. Help?
Can’t enter a “valid” email address on sign in
When I try to sign in to my Virgin Media account with my email address I get an error message saying, “Please enter a valid email address”. If I use the “Forgot your email address” tool then the email address it displays is the one that you’re telling me isn’t valid! So now I can’t access my account. What am I supposed to do? PS. Can’t search for tags on Safari mobile, and Safari desktop displays the message, “Forbidden. You don’t have permission to access url”, which is why I’m using mobile. Is anybody at VM actually checking that these things actually work?New contract set up without my consent after moving house
I moved from a flat into a house and virgin media cut me off early due to the new tenant enquiring about getting Virgin Media in the same flat. That issue was sorted about a reconnection, and I thought that would be all done. In the process of trying to get reconnected, I must have given my new address to someone at VM because unbeknownst to me, a new account has been set up in my name at my new address. I have explicitly stated that I would not be taking Virgin Media with me to my new address, and have correspondence saved to prove this, so I was shocked when I have received a bill for £122.29 for a new account in August. I can't access this new account, as my email is only associated with my old account, which I have paid the final bill for. Who can get this issue rectified as I will not be paying the £122.29 I have received a bill for as I never asked for the services, have not received the services, and explicitly stated that I did not want the services. I have cancelled the direct debit to VM as I am sure that any money taken in eror would not be returned.Free Toshiba TV or £145 bill credit help
Pretty much as the title says. I signed up on Saturday 9th august. I chose the Toshiba tv, but when I’ve received the pre contract info - my broadband and tv package is listed but no mention of the offer in the paperwork. I’ve received the e billing email so I’ve signed up for the online account, and again can’t see any mention of the Toshiba tv anywhere. this is pretty much the only reason I signed up to virgin media,I was going to sign up elsewhere so I want to make sure it is all ok before I fully proceed with installation Is anyone able to check my account please? ThanksCannot get through to any customer support
I would be really grateful if someone could give me an email address for customer support. I have set out the problem in detail below but in terms of contacting Virgin: I cannot clear security for live chat. I am not sure why - I have given them all the correct information; Live Chat tell me to call "0345 454 1111 from any other phone. Please select option 1, then option 4, followed by option 1" but when I call I am not given any number options; and The complaint form online does not work - I get the sense from the messages on this forum that this is a permanent issue? I tried to set out the problem in more detail but the post was rejected. Will try in replies.Email access gone
I have an NTLWORLD.COM email address. I have had it for 25+ years. 2 months ago i lost access to it. I have all sorts of accounts tied to this account. I am missing important hospital correspondence and lost access to tickets for events etc. I have made 9 phone calls to virgin (an absolue nightmare each time) and been messed around horribly. I have been told temporary technical fault. IT are looking at it. 2 months and no one can sort it. I raised a complaint. They said they tried to contact me to resolve it (they didnt try to contact me). They say this every time i reply to the complaint but not a single phone call or missed call. We tried to contact you. Heres a solution, reset your password. This is not a solution. I cannot reset my password. Virgin have reset my password but i cannot access any page to log in. "Customer support" got me to create a new virgin account under a gmail address. They then linked the old email address to the new account. When i click on virgin mail i get a "Page cannot be found" error. The address of the page it cannot find has "invalid credentials" in the link. Under my VMO2 settings, if i click "manage my products", i get a "Something went wrong page" Are they just trying to get me to go away and not have to deal with email any more? No one is addressing it. 9 calls and a complaint, several times being told i will be contacted by tect support but nothing is happening. No one is contacting me. People on complaints dont seem to care though they did offer me a £10 refund. Cheers that will make up for 2 months and counting of no email and lost tickets and who knows what important emails ive missed.Can’t log in to myvirgin
Go to login to my virgin media account, enter email, and it says “ “Sorry, something went wrong Please go back and try again. Try Again” click the try again button and it takes me back to the log in page. I have tried to call twice and just been cut off when the call finally gets through the overly long automated process . Can anyone help me log into my account please ? I have previously been able to log in with my yahoo email address when I try to recover it says that is the email which is registered