Urgent: Suspected Fraudulent O2 ID Creation
Dear O2 Customer Service, I am writing to report a suspected fraudulent activity involving my personal information. On 12 September, I received a suspicious phone call from someone claiming to be from O2. After the call, I discovered that a Virgin Media O2 ID was created under my email address without my authorisation. (Team member please DM me for the email address) I am concerned that my account may have been compromised or used for fraudulent purposes. Could you please: Check whether there has been any unusual activity on any O2 or Virgin Media O2 accounts associated with my email address. Cancel or delete the Virgin Media O2 ID that was created without my consent. Please confirm once the ID has been cancelled and advise if there are any additional steps I should take to secure my personal information. Thank you for your prompt attention to this matter. Kind regards,This Virgin Media email address isn’t valid
Hello, I am trying to regain access to my elderly fathers email account since he forgot the password a few months ago and it is now causing issues since most of our accounts are linked to that email when trying to log in using his email it tells me that his email address isn’t valid however when signing into myO2 it is able to text me telling me that my accounts email is that email
can't add 2nd passkey
I have trying for the past hour to add a 2nd passkey to my VM account, my 1st passkey is for my pc and i want to add a 2nd on my phone. In the VM app when i select "Add Passkey" on the manage passkeys screen, it gives the error "your passkey wasn't verified please try again or choose another way to sign in" so i select "sign in another way" it goes to the text code entry screen, i enter the code sent in the text message and select submit, it goes back to the manage passkeys screen with the message "You've cancelled adding a new passkey" and it ends up with me in a loop of select add passkey > submit text code > back to manage passkeys with the above message. am i missing something or is the app just borked?
Can’t enter a “valid” email address on sign in
When I try to sign in to my Virgin Media account with my email address I get an error message saying, “Please enter a valid email address”. If I use the “Forgot your email address” tool then the email address it displays is the one that you’re telling me isn’t valid! So now I can’t access my account. What am I supposed to do? PS. Can’t search for tags on Safari mobile, and Safari desktop displays the message, “Forbidden. You don’t have permission to access url”, which is why I’m using mobile. Is anybody at VM actually checking that these things actually work?No upgrades or renewal offers…
Hi i am due to be out of contract in 6 weeks and for as long as I have had the account the Virgin media account portal tells me to upgrade my package or check renewal offers. However every time I click the links I always get a Sorry not found page displayed. Can someone check my account is setup correctly and tell me why I can never see any upgrades at renewal offers. thanks neal
Virgin Media O2 ID Login Problem
Posting this based on guidance in ModTeam Moderator post linked below. I was / am an old NTLWorld customer and when trying to login to my account today I'm forced to setup a new Virgin Media 02 login instead. I've done that, and in the process changed from an ntlworld.com to gmail.com email. However when I try to use this new login, it keeps taking me back through the new Virgin Media 02 login setup process each time. Its an endless loop of receiving a "Verify your email address" email, which I do, and then back to the setup process when I actually try to login. I'm stuck and can't access VM's online chat for help because I can't login to my account! Moderator - please help. Thankyou Virgin Media O2 ID Queries | Virgin Media Community - 5653025VirginGo Log in issue
I’m trying to access my virgin go app but the email address I used and is linked to the account I no longer have access to so cannot click the link to be able to log in why can’t it just have a user name and password why the stupid link to log in. Please help change my email on the account so I can log in!!!!Unable to log in to my VM account
Hi, I am not receiving the verification email to log in to my account. This also happens when I am being asked to link my virginO2 to my Virginmedia account and when I try to log into Sky Sports. My original problem was that my login email address was an old one that I no longer had access to. I have had several live chats and a long phone call, where my problem was escalated to IT. I have not heard anything now for 2 weeks. i have now managed to get access to that old email address, it sends and receives perfectly well, but nothing from Virgin to verify and access my account. Can anybody help with this? Thanks, Richard