Can't sign in to my VM account

Hi all for some reason I cannot sign into my VM account or the connect app .

I input my email and verified password but it's saying no, I have had the password verified months ago but now it will not accept it . It gives me an option to verify another way so I tap on it and receive a link in my email saying tap verify . I do that and it takes me to a page that's counting down and tells me to return to the previous screen but that's still asking for email and password

 I can get into my 02 account because I use a 4 digit code not the password. 

Help ?