No service for nearly a month

On the 10th of November, there was some work on the pavement outside my house, and unfortunately the contractors which were doing the work (City Fibre) cut the virgin cable link to my house. Instead of leaving the damage open allowing someone from virgin to come and try to fix the issue, they decided to try to patch the cable themselves and then fill the hole with tarmac in order to complete their job!

Since then i have no television services and a very low and intermittent internet that according to 1 of the virgin engineer who came to my house i was lucky to get due to the very low signal going through the cables.

The first engineer came on the 13th and obviously was unable to fix the problem informing that they needed to dig outside and replace the cable. He apparently book a team to come and do that, team which was suppose to come on the 17th. I then received a message a day before telling me that this appointment was cancelled and it was book for the 1st of December. No one came on the 1st of December.

I contacted virgin on the evening of the 1st, and then they apparently book an engineer to come which was today. The engineer came to apparently install my tv box !!!

I am now completely fed up and have had no communications from people at virgin to let me know what is happening and why they are not sending a team to deal with the problem.

Any help on this would be appreciated.

Many thanks