Forum Discussion

Veranto's avatar
Veranto
Just joined
15 hours ago

Virgin media account - changing contact number

Hi, I signed up for virgin broadband last week. Installation is due to take place on 18 December.

I've set up my virgin media online account but am unable to edit my phone contact number. When I signed up I added my old landline number but, since I'm only getting broadband, I need to change my contact number to my mobile number. I was able to change the number in my online account but for some reason it won't save the change.

Can you help me sort this out?

Thanks

account
Help

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    6 hours ago

    Hi Veranto 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear our number is incorrect. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina