Very low WIFI after upgrade to Gig 1 broadband
Using Hub4 connected to M4 iMac and iPhone 13. I have just updated my package to Gig 1 broadband having previously been on M500. Tests I have carried out show that my iMac is connected to the router and recording speeds of 946Mbps download and 105Mbps upload. I got these figures using Sam Knows, which show that the download speed at the router is 1144Mbps. I believe that these figures may well be prove to be acceptable as I think that my iMac is restricted to 1000Mbps. However checking the WIFI speed with my iPhone right next to the router it is only recording 540Mbps download but 105Mbps upload. I was getting WIFI download speeds the same with my previous M500 package! I have tried rebooting the hub but it has no effect. Is the hub suspect?
Intermittent signal in your area.
I've had the whole day with no Internet as for some reason when I tried to do a status check I get a message saying intermittent signal in my area. There are no ongoing works in my area according to virgin website and my hub seems to be OK, as in there's no abnormal lights or signals showing. All my devices are connected to the hub however all of them say they don't have Internet access. I have tried tirelessly to get into a live chat but for some reason virgin make it near impossible to actually access this feature as it's nowhere to be found on their website which is why I've had to come here. I'm not waiting 24 hours for a possibility of my Internet returning like virgin are suggesting, I'd like access to the service I'm paying for. I'd understand if this work a planned works but as far as I'm aware it isn't.4th day with no broadband
Hi, our broadband went down at some point on Wednesday and here we are 4 days later, no explanation and no apology. The status checker shows that there is a problem in our area and that projected fix date is June 30th. This really is the shoddiest of services as I am unable to work, we have no Netflix or catch up services and the hub just sits there flashing green day after day. Is anyone able to explain what is going on and why it is taking so long?Hub4 mobile phone wireless speed slow
I dont understand how the speed could vary so much between my devices, I tested 3 devices; mobile pone, old pc, new pc.. Speed on my old pc 270mbps wired, 30mbps wireless at point blank range android mobile 1mbps New pc 260mbps wireless furthest phtsically from router. I dont understand these results at all, but id appreciate any help with why mt phone only gets 1mbps.. you tube videos are pixelly, even static images have trouble loading.Hub 3 hot weather no Internet
Hi, during hot weather(25°+) my hub 3.0 led shows a steady red and the internet goes. It only comes back on when the weather/temp cools down. This consistently happened every hot weather day the last few weeks. I've had my hub 3.0 about a decade now but this is my first time with this issue. Service status for my area always shows as good. I check all connections and reset everytime but it only works for a min then it goes again. The only thing that solves it is waiting for the weather to cool🙁. It's been in the same spot with lots of space around it for years without issue until now.Well Done and Thank You
As i'm good at complaining about stuff, i thought i'd come here to say Well done and Thank you. The thunder and lighting storm on Saturday wiped out my broadband and tv, we contacted virgin via the web app and booked an engineer for the first available slot which was 4pm-7pm on Monday. The engineer, i wish i could remember his name, phoned at 3-50 to say he was on his way, he arrived just after 4pm and immediately started to check stuff out. The lightning had wiped out both boxes and the hub, it also took out 2 televisions and the phone. He replaced both boxes and hub and set everything up for me. We were back up and running within an hour, all we lost were the recordings. Thank youHub 5 flashing blue
Hello I hope someone can help me here.. just recently got a new hub 5 delivered because my old one broke and now this one is constantly flashing blue for almost 2 days now 😞 I’ve called and emailed but no one is helping me. I’m guessing it’s something to do with the box needing activated or something? really hope someone can help me in this thread thank you so muchFactory restore, restores problems
Hello, I have a hub 5 with 2 extender pods, the pods are identifying as TV boxes and my dashboard in the connect app is showing 9 TV boxes, as it is allocating IP addresses to devices I don't use any more that I can't delete. Every time I do a reset it just downloads this rubbish configuration from VM's servers and breaks my WiFi again. Had an engineer and mentor out today who replaced my Hub 5 and of course it immediately populated itself with the same screwed up device list. I just want to start again and have my router and the extender pods showing, then slowly add devices that I do use. The engineers said they'd never seen anything like it and just took a pic of my wierd connect app appearance. I have turned off smart WiFi, removed Connect app, cleared cache, restarted phone and still a factory reset of the router drags a garbled mess in from the cloud and the WiFi test on the router says you have problems. I've just about had enough. Please help
